Amazing vacation
Reviewed By Lori - Ft Worth, TX | Traveled to United Kingdom ~ Europe
Jackie was absolutely amazing to work with. She was just the sweetest person to communicate with. Very prompt and knowledgeable. If she didn’t know the answer to our questions, she found the answer for us. Will definitely use Jackie for our next cruise!
Jackie Matthews responded
"You just made my day with your kind words! It was so much fun to coordinate this trip for all of you to the British Isles- what an amazing group to work with. Truly my honor."
✓ I would recommend this agent to my family and friends.
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Once in a lifetime trip
Reviewed By AK - Stephenville Texas | Traveled to Europe
Jackie went above and beyond to help. She looked for the lowest prices, helped give me advice, and looked into somethings that would be helpful to my husband and some disabilities he had. She’s such a delight to work with.
Jackie Matthews responded
"I am so grateful for your kind words. It was truly my pleasure and joy to serve you and your husband. Thank you for sharing all your great pictures- your smiles made my day. "
✓ I would recommend this agent to my family and friends.
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BEST way to book a cruise!
Reviewed By Laurie - Colleyville, TX | Traveled to Alaska ~ USA
Jackie has a great passion for travel and is very knowledgeable as a veteran cruiser! We watched a few YouTube videos that John posted and got a feel for the cruise. Jackie worked with us to get the best rate, room and a few special extra's that we would not have gotten if we booked our cruise directly. Jackie had great hotel and restaurant recommendations and she even suggested some awesome excursions that we really enjoyed. She provided us an itinerary before our departure and checked in on us afterwards to make sure we enjoyed our trip. We already have another cruise on the books and will be booking our future cruises with Adventure Awaits World Travel for sure!
✓ I would recommend this agent to my family and friends.
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Alaskan Cruise
Reviewed By Kathy R. - Lindale, TX | Traveled to Alaska ~ USA
Jackie Matthews is so wonderful! She was so kind, knowledgeable, & professional in helping us set up our Alaskan cruise! We highly recommend letting her help you in setting yours up!
Jackie Matthews responded
"Kathy, thank you so very much for your kind and gracious words. It was a pleasure serving you and your sweet family. I look forward to serving you all in the future. Blessings, Jackie"
✓ I would recommend this agent to my family and friends.
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Most exciting trip we’ve taken.
Reviewed By British Isles - Greenwood, Arkansas | Traveled to England ~ Europe
Very helpful. Was there to help us the whole way.
Jackie Matthews responded
"It was truly my pleasure. So very happy you all had such a great time. Thanks for all the pictures! Loved the smiles."
✓ I would recommend this agent to my family and friends.
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Best Organized Trip Ever
Reviewed By DAR - Tomball, TX | Traveled to United Kingdom ~ Europe
Jackie was always available when needed and quick to respond to inquires. She was proactive in organizing information for our tour group.
Jackie Matthews responded
"Thank you so very much for your kind words. It was my honor to serve your group of 79- what a lovely group of people. Thanks for sharing all the pictures!"
✓ I would recommend this agent to my family and friends.
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Flawless Care of our Huge Cruise Group
Reviewed By BuckeyeMark - Dallas, Texas | Traveled to Europe
We've never worked with an agent who worked harder, did more, or provided more unexpected benefits. Jackie anticipated what we needed and did it before we could even ask. Made traveling with a huge group a breeze. Answered our zillions of questions patiently, never stopped working to get us what we needed, and generally went over and above the call of duty. You will NOT be disappointed with Jackie.
Jackie Matthews responded
"What a joy to work with your 79 members from across the south- what a great group of people. I enjoyed working with each person to make sure their cruise was everything they were dreaming of and would be filled with wonderful memories. So glad you all had such a great time. Thanks for sending me all those great pictures from your cruise to 4 countries and 9 ports of call. Your smiles made my day!!!"
✓ I would recommend this agent to my family and friends.
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the best agent you can find
Reviewed By Charles - surfside beach, sc | Traveled to Aachen | Germany | Europe
Jackie has taken very good care of us. she will go out of her way to do what ever is needed .
Jackie Matthews responded
"Charles, it has been such a joy to serve you and Donna on your Viking and Explora Journeys cruises. I'm so glad you had such a great time in the Caribbean last week on Explora Journeys. I'm excited for you both and your upcoming Viking river cruise. It will be magical. Thank you. Jackie"
✓ I would recommend this agent to my family and friends.
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Great job organizing our large family reunion cruise
Reviewed By TR - McKinney, TX | Traveled to Caribbean Sea | At Sea | At Sea
If you want to go on your best trip ever call Jackie Matthews! She spent so much time making sure every detail was worked out for our family trip. Highly recommend this travel expert!
Jackie Matthews responded
"Thank you so much for your kind and gracious words. It is always such a joy to serve your family- on your couple's cruises over the years and now on your cruise with your adult children and grandchildren. Thank you for the darling pictures you sent of all of you on the ship!!! Priceless. Blessings to you and your beautiful family. Jackie"
✓ I would recommend this agent to my family and friends.
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Our Train trip Through the Alps of Switzerland was Wonderful!
Reviewed By SD - Gig Harbor, WA | Traveled to Switzerland | Europe
Jackie was the BEST help in planning all the details of our Italy trip and in making sure we were updated through the whole process. She even checked in just before our departure and followed up immediately after to make sure everything went as planned. We knew we could count on her if we needed anything at all during the trip. When we decide what's next, she will be the ones we go to for planning. Steve Dreiling
Jackie Matthews responded
"It was SO MUCH FUN to plan your train trip through Europe. Thank you so much for sending pictures and for your kind words. I look forward to serving you and Fran where ever your next adventure takes you. Blessings to you and your beautiful family. Jackie"
✓ I would recommend this agent to my family and friends.
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Nothing but positive experiences - on all of our cruises booked by Jackie
Reviewed By DH - McKinney, TX | Traveled to Paris | France | Europe
We have had nothing but positive experiences with Jackie. Communication and details are top notch. Cannot recommend them enough!
Jackie Matthews responded
"Don, it is always so fun to help you guys with your exciting adventures. Thank you so much for taking the time to send those darling pictures of you on the Seine River romantic sunset cruise and on your birthday celebration aboard ship. When our clients send us pictures, it truly makes our day. Blessings to you and your beautiful family.
Jackie"
✓ I would recommend this agent to my family and friends.
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She plans all our cruises
Reviewed By Lori B. - Utah | Traveled to Boston | Massachusetts | USA
John & Jackie with Adventure Awaits World Travel are absolutely the best! We have used them for 4 cruises with a 5th one in the works. They booked us on a NE/Canada cruise in August 2025 with a small group of friends. They are always quick to answer any questions or concerns we have & give us suggestions on what to do in port & pre/post cruise. Would not even think of cruising without using the services of this wonderful couple
Jackie Matthews responded
"Lori, it is always such a joy to serve you and your family and friends. Organizing this cruise for the 14 of you was so much fun. Thank you for sending pictures from your great time together - made our day. And thank you, again, for your kind and gracious words. You made my day! Jackie"
✓ I would recommend this agent to my family and friends.
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Top 5 Trips of All Time.
Reviewed By Mary0769 - Stillwater, Oklahoma | Traveled to Alaska | USA
Jackie helped organizing our trip with 4 other couples. She had all the information for all hotels, transfers, trains, buses, excursions, dining in one complete package. It would have taken me days to wade through all the reservations, I probably would have given up. She helped us with a room upgrade and it was spectacular and I doubt we would have been able to do this fast enough without her. She was great!
Jackie Matthews responded
"Thank you so much for your kind and gracious words! It was a JOY to serve the 10 of you on your fun Alaska cruise. We love Alaska, too. Blessings to you and the whole group. :)"
✓ I would recommend this agent to my family and friends.
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Wonderful Trip
Reviewed By Teachtx - Plano, TX | Traveled to Juneau | Alaska | USA
Jackie recommended Holland America, a great choice, when we wanted a cruise-tour to Alaska. She helped with all the registrations for 12 of us, suggesting add-ons that actually saved money. She answered numerous questions in a timely manner for everyone, and suggested excursions we might enjoy. She reminded us of payment due days. She provided handy packing tips and reminders.The folder she provided just before the cruise contained everything we needed, plus helpful tips on embarking and sailing away. Jackie was with us from beginning to end with her joyful spirit, and we had a great time on our 2-day trip to Vancouver, Canada and then 11 days cruising and exploring Alaska!
Jackie Matthews responded
"It was a pure joy to serve you and your fun group on this fabulous Alaska cruise and tour. Thank you for all the great pictures you sent us while on your adventure. That always makes our day!!!! Thank you for being such a blessing to work with."
✓ I would recommend this agent to my family and friends.
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Fantastic Alaskan Trip
Reviewed By Ann - Bartlesville OK | Traveled to Alaska | USA
Thanks to Jackie’s knowledge and expertise, a group of us had a fantastic Alaskan cruise along with a land package. Jackie’s guidance was invaluable.
Jackie Matthews responded
"Thank you for your kind words. It was a joy to serve you. :)"
✓ I would recommend this agent to my family and friends.
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Booked 3 cruises with Jackie so far- all outstandi
Reviewed By WB - Paradise, TX | Traveled to Norway | Europe
In the last year we have used the services of Adventure Awaits for 3 cruises and have been extremely happy with them! Jackie helped us with cruises to Alaska, Norway, & Belgium/Amsterdam. She is always quick to respond when we have questions, are very knowledgeable and informative, and have removed the stress of planning such a trip off our shoulders. We already know of a cruise we will be booking through them in the future and are looking for additional trips to add. We were not hooked on cruising until we booked through Adventure Awaits. They take all the stress and confusion out of the process! We are clients for life!
Jackie Matthews responded
"Thank you so much for your kind words! It's always a blessing to serve you guys. Thanks for sending pictures!"
✓ I would recommend this agent to my family and friends.
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Explora Journeys Cruise fabulous
Reviewed By TF - McKinney, TX | Traveled to Caribbean Sea | At Sea | At Sea
John and Jackie at Adventure Awaits World Travel are a blessing to work. Their expertise in providing insight to assist with making travel decisions is extremely helpful. The little incentives you get when booking through them is a nice surprise. If you want to put your mind at ease and have a company look after your best interest book with Adventure Awaits World Travel.
Jackie Matthews responded
"I am thrilled that you had such a wonderful time on your cruise. Thank you for allowing me the joy of serving you!"
✓ I would recommend this agent to my family and friends.
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Romantic trip to Sandals in Jamaica
Reviewed By AMR - Colleyville, TX | Traveled to Jamaica | Caribbean
All I can say is WOW! Jackie and John are amazing to work with... they helped us plan a dream trip, had great suggestions, understood what we were looking for and went above and beyond. I HIGHLY recommend working with them.
Jackie Matthews responded
"It was so much fun to curate this special trip for you. Thank you for taking the time to send pictures from your romantic sunset dinner on the beach. Made my day!"
✓ I would recommend this agent to my family and friends.
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Med cruise was wonderful- extra help along the way
Reviewed By GP - Cullman, AL | Traveled to Mediterranean Sea | At Sea | At Sea
Jackie went above and beyond in helping us with ALL aspects of our recent trip. Her compassionate professionalism made a big difference in our overall trip experience. She was knowledgeable and kept us informed in a timely manner of the things we needed to know and do to get the most from our trip experience. She took the time to know us and our trip needs/preferences. She has been a great blessing!
Jackie Matthews responded
"It was a joy to serve you. Thank you for your kind and gracious words."
✓ I would recommend this agent to my family and friends.
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Group cruise was awesome
Reviewed By DebR - Nashville, TN | Traveled to United Kingdom | Europe
Jackie helped arrange a group tour I was on to the UK a couple of years ago and her efforts made everything great. She is now helping organize another tour we are going on to South America and it makes things so easy having her help.
Jackie Matthews responded
"Your cruise group is wonderful- such a joy to serve. I think your South American cruise is going to be fabulous!"
✓ I would recommend this agent to my family and friends.
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Fabulous Alaskan cruise and tour- extremely well p
Reviewed By CR - Keller, TX | Traveled to Alaska | USA
Jackie and her staff were wonderful to work with. Her ‘hands-on approach’ was very helpful since it had been several years since we had cruised. She was always available to answer questions and share helpful information. Her travel agency planned the perfect Alaskan cruise for our anniversary celebration. Definitely give them 5 stars in all areas. Jackie was so helpful on having the perfect travel experience. Highly recommend
Jackie Matthews responded
"Thank you! Thank you! Thank you! Kind and fun people like you are so delightful to serve. I'm so glad you all had a great time."
✓ I would recommend this agent to my family and friends.
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Our Explora Journeys cruise was fantastic- she did
Reviewed By mama3 - Denver, Colorado | Traveled to Caribbean Sea | At Sea | At Sea
Adventure Awaits World Travel provided us with extraordinary service while booking our recent cruise with Explora Journeys!!! Jackie was always available to answer our questions via phone calls, text messages and emails in a very timely manner. She was highly knowledgeable, professional, and always provided accurate information. We received all of our travel documents well before our journey. We truly enjoyed working with her throughout the planning process. We are incredibly grateful for their outstanding care and service!
Jackie Matthews responded
"You guys are so delightful to work with! Thank you for your kind words and thank you for sending me pictures from your great adventures- made my day."
✓ I would recommend this agent to my family and friends.
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Jackie is the BEST!
Reviewed By DR - Bedford, TX | Traveled to Austria | Europe
Jackie is the best travel agents! Her attention to detail is the best. She keeps you updated on everything. Thanks for a great time!
Jackie Matthews responded
"Thank you for your kind words; I think it must be my years as a teacher that developed the attention to detail. It's always so fun to serve you guys."
✓ I would recommend this agent to my family and friends.
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Excellent advice and comprehensive service.
Reviewed By MH - Dallas, TX | Traveled to Alaska | USA
Jackie was so helpful in booking our 10th Anniversary Cruise! Jackie generated a list of all the possible cruises that fit within our time frame and budget and was so patient with as we selected our cruise. We were provided with recommendations for hotels, rides to the port, and excursions. Our trip could not have been better. Thank you for a wonderful vacation!
Jackie Matthews responded
"It was a joy and privilege to serve you on this very important celebration cruise. Happy Anniversary to both of you!"
✓ I would recommend this agent to my family and friends.
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Excellent Agent
Reviewed By T.F. - Texas | Traveled to Caribbean Sea | At Sea | At Sea
Jackie at Adventure Awaits World Travel is such a blessing to work with. Her expertise in providing insight to assist with making travel decisions is extremely helpful. The little incentives you get when booking through her is a nice surprise. If you want to put your mind at ease and have a company look after your best interest book with Adventure Awaits World Travel.
Jackie Matthews responded
"Thank you for your kind words. It was a joy to serve you."
✓ I would recommend this agent to my family and friends.
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First the UK, now South America
Reviewed By D. Renz - Tomball, TX | Traveled to United Kingdom ~ Europe
Jackie helped arrange a group tour I was on to the UK a couple of years ago and her efforts made everything great. She is now helping organize another tour we are going on to South America and it makes things so easy having her help.
Jackie Matthews responded
"It was truly my joy to serve you and your new bride on this wonderful adventure. Thank you for your kind words."
✓ I would recommend this agent to my family and friends.
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So grateful for the help
Reviewed By Greg P. - Athens, AL | Traveled to Norway ~ Europe
Jackie went above and beyond in helping us with ALL aspects of our recent trip. Her compassionate professionalism made a big difference in our overall trip experience. She was knowledgeable and kept us informed in a timely manner of the things we needed to know and do to get the most from our trip experience. She took the time to know us and our trip needs/preferences. She has been a great blessing!
Jackie Matthews responded
"I'm so very thankful you all had a great time!!! It was truly my pleasure to serve you! Thanks for sending pictures! Made my day."
✓ I would recommend this agent to my family and friends.
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She took the stress away!
Reviewed By M.D. - Bedford, TX | Traveled to Alaska ~ USA
Jackie was extremely helpful booking our Alaskan cruise! She completely took the stress away of finding the perfect room for our family! She is very personable and truly cares about your family! Anytime we spoke or emailed each other, she would ask how my husband and our son were doing. I would highly recommend Jackie with your travel needs!!
Jackie Matthews responded
"Thank you for your kind words. As John and I always tell our clients, "You are not a booking number to us, you are people we truly care about." Blessings and thank you for allowing me the joy of serving you."
✓ I would recommend this agent to my family and friends.
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We are so excited about our Alaska cruise vacation
Reviewed By Lori D and family - Flower Mound, TX | Traveled to Alaska ~ USA
Jackie,
Our family is so excited about our cruise to Alaska! We are so grateful for your patience and determination to get us a fantastic deal within our budget! Thank you for the extra time an effort you put in to get us the mini suit that would accommodate all of us. Your kindness means a great deal. You have truly made our first cruise experience a breeze. We are looking forward to making some wonderful memories with our family.
Jackie Matthews responded
"Thank you so much for your kind words. It has been a joy and pleasure to serve you and your family."
✓ I would recommend this agent to my family and friends.
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Love this lady!
Reviewed By M.Weller - Front Royal, VA | Traveled to Alaska ~ USA
Jackie is an awesome lady to work with!! She has handled everything, from leaving home to returning home!! And all the fun in between. Just ask her and she will do all she can to help you!!
Jackie Matthews responded
"Thank you so much! I feel the exact same way about you:) It's been a joy to serve you."
✓ I would recommend this agent to my family and friends.
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Fabulous cruise
Reviewed By K. R. - Bedford, TX | Traveled to Alaska ~ USA
Jackie Matthews is so wonderful! She was so kind, knowledgeable, & professional in helping us set up our Alaskan cruise! We highly recommend letting her help you in setting yours up!
Jackie Matthews responded
"Thank you so much for your kind and gracious words. I love cruising to Alaska and visiting Denali Park is AMAZING!! I'm so very glad you all had a great time."
✓ I would recommend this agent to my family and friends.
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Group Cruise on Celebrity Cruise Line
Reviewed By A. Evans - Midlothian, TX | Traveled to Norway ~ Europe
Our experience with Adventure Awaits World Travel was superb from start to finish. Our agent, Jackie, was so very helpful and was there any time we needed her assistance. This is a great agency.
Jackie Matthews responded
"So grateful to you and your family. It's always a pleasure to serve you."
✓ I would recommend this agent to my family and friends.
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Great Cruise from Galveston!
Reviewed By Andrew R. - Richardson, TX | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Jackie is now our go-to travel agent. She was able to find us a great deal on a cruise, and handled everything in a way that made it easy on us. She was also very helpful answering questions and giving suggestions. I will be recommending her to others.
✓ I would recommend this agent to my family and friends.
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Wonderful Alaska & Denali Cruise-Tour
Reviewed By Margaret W. - Strasburg, VA | Traveled to Alaska ~ USA
Jackie is an awesome lady to work with!! She has handled everything, from leaving home to returning home!! And all the fun in between. Just ask her and she will do all she can to help you!!
✓ I would recommend this agent to my family and friends.
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Alaskan Cruise Expert
Reviewed By Michelle B. - Tyler, TX | Traveled to Alaska ~ USA
Jackie was extremely helpful booking our Alaskan cruise! She completely took the stress away of finding the perfect room for our family! She is very personable and truly cares about your family! Anytime we spoke or emailed each other, she would ask how my husband and our son were doing. I would highly recommend Jackie with your travel needs!!
Jackie Matthews responded
"Michelle, it was truly a blessing to work with you and your entire extended family. I love your whole family- you all are so close and such wonderful people! Thank you for this kind review and know that I am always here for you. Jackie"
✓ I would recommend this agent to my family and friends.
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It was perfect
Reviewed By Dean - Bedford, Texas | Traveled to Jamaica ~ Caribbean
Jackie was helpful to us throughout the whole process. We told her what kind of vacation we were looking for and she provided us with many options. She helped us through the entire process.
Jackie Matthews responded
"It has been such a pleasure to work with you and your family. Thank you so much for sending me those great pictures from your fabulous trip- made my day!"
✓ I would recommend this agent to my family and friends.
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Excellent Service
Reviewed By Marg W - Strasburg, VA | Traveled to Alaska ~ USA
Jackie is sooooo organized. I feel absolutely confident about my future trip to Alaska, like I am heading in the right direction!! If there are any questions, she jumps right in with the answer and she will research whatever needs to be done. I am very glad I found Jackie when she was reviewing the new protocols for Princess cruises on You Tube. THANKS Jackie , you are the best!!!
✓ I would recommend this agent to my family and friends.
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A Dream Vacation
Reviewed By Tina - Tacoma, WA | Traveled to Paris ~ France ~ Europe
We are so impressed with the attention to detail and personal advice Jackie graciously extended to us for our up coming family vacation to Paris.
Jackie gave us great insight on our accommodations; from air-conditioning in the warm months, concierge, location, distance to cafes, shopping, entertainment and even found us a suite with two full size bathrooms for us to share with our daughter. Jackie then went that extra step to find out our interests while in Paris and then made us a full detailed list with places to shop, sights to see, a photographer and just for our daughter-vintage clothing boutiques! these special touches are so valuable to us while planning for this special graduation trip. Her personal knowledge of Paris and her passion for travel is truly a joy to work with and we greatly appreciate her professionalism. Thank you Jackie for everything! We look forward to working with you again in the near future.
Jackie Matthews responded
"Thank you for your kind words. I remember when each of our kids went off to college and we took our last vacation before college trip with them. I wanted to make sure your trip was everything you and your student were dreaming of and would be filled with great memories!"
✓ I would recommend this agent to my family and friends.
2 of 5 people found this review helpful. Was this review helpful to you?YES|NO
