Why Explora Journeys Changed My Expectations of Lu

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Austin Koonz, Travel Agent in Rensselaer, NY

Austin Koonz

Rensselaer, NY Travel Agent
Super Agent

Austin Koonz

Rensselaer, NY · 6 Years of Experience

Yankee Trails, a Travel Leaders Network Affiliate Agency
5.0
(67)
100% Recommended
Austin Koonz is the best travel agent. I have booked and rebooked four cruises through him. He has responded rapidly to my requests and has provided... Read More >
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Areas of expertise

Destinations:

Norway, Europe, Quebec

Interests:

Luxury, Luxury Cruises

Suppliers:

Explora Journeys

About Me

Explora III from Explora Journeys
Explora III from Explora Journeys

After sailing aboard EXPLORA III through the Norwegian fjords, I discovered a style of luxury ocean travel that genuinely exceeded my expectations.
From the moment I stepped onboard, it felt less like a traditional cruise ship and more like arriving at a beautiful luxury resort. EXPLORA III was bright, spacious, sophisticated and modern, with beautiful spaces that continually connected you back to the ocean.
What surprised me most was how effortless everything felt. One of the greatest luxuries aboard EXPLORA III was something incredibly simple: there were no crowds. I never felt as though I was waiting in line, searching for somewhere to sit or navigating packed public spaces.
The service was equally impressive. Crew members quickly remembered my preferences, requests and even my name. I could simply be walking down the hall and hear, “Hello, Austin.” Those small interactions made the experience feel genuinely personal.
The food aboard EXPLORA III was some of the best I have experienced at sea. My favorite dining experience was Marble & Co. Grill. Before becoming a travel advisor, I worked at a high-end steakhouse and wine destination, so this is an area where I tend to notice the details.
Marble & Co. impressed me from beginning to end. The steaks, sauces and accompaniments were exceptional, and one of my favorite dishes was the crushed fingerling potatoes topped with caviar. They were beautiful, but more importantly, they were absolutely delicious.
For me, it was one of the finest steakhouse experiences I have had on land or at sea. Even In-Suite Dining felt elevated, with selections such as Wagyu sliders, lobster macaroni and cheese, smoothies and cold-pressed juices.
Explora Journeys is an all-suite experience, and even the entry-level Ocean Suites feel wonderfully residential. My suite offered a generous living area, king-size bed, beautiful bathroom and private terrace. Waiting in the suite was welcome Champagne, along with wine and a spirit selected according to preference.
There was even a pillow selection to personalize the bedding. Naturally, I chose down everything.Ocean Wellness aboard EXPLORA III was the most impressive wellness area I have personally experienced at sea. The thermal area includes experiences such as a hydrotherapy pool, sauna, steam room, salt cave, experience showers and relaxing indoor and outdoor spaces.
One of my favorite memories was spending the morning relaxing in Ocean Wellness before stepping ashore in Flåm to experience the famous Flåm Railway. Beginning the day completely refreshed and then traveling through the Norwegian fjords was extraordinary.
I love Alaska, but personally, I found sailing through the Norwegian fjords even more beautiful. After experiencing Explora Journeys in Norway, I would love to experience the brand in Alaska as well.
Another reason I believe Explora Journeys offers tremendous value is how much of the onboard experience is already included. Dining experiences, In-Suite Dining, fine wines, Champagne, premium spirits, specialty coffees and teas, Wi-Fi, onboard gratuities and access to the Ocean Wellness thermal area are among the inclusions.
There are still optional experiences available at an additional cost, including shore excursions and spa treatments, but I appreciated not constantly thinking about packages or additional onboard expenses.
I would recommend Explora Journeys to travelers who appreciate beautiful resorts, excellent restaurants, wellness, attentive service and sophisticated surroundings. It is especially appealing to someone who loves the ease of cruising but does not necessarily want the atmosphere of a traditional large cruise ship.
The onboard style is sophisticated but relaxed. I enjoyed wearing a suit to dinner on several evenings, but the experience never felt rigidly formal.
If your ideal cruise involves water slides, nonstop activities and a high-energy party atmosphere, Explora Journeys offers something very different. And that is exactly what makes it special.
For me, the greatest luxury was how effortless everything felt. There was no rushing. There were no crowds. There was simply space to dine, explore, relax and enjoy being exactly where I was.
Having now experienced EXPLORA III firsthand, I would be delighted to help you compare itineraries, suites and options to determine whether an Explora Journey is the right fit for the way you want to travel.
If Explora Journeys has caught your attention, reach out and let’s begin planning your Journey.

REVIEWS

Rating: 5.0
67 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 67 reviews

Austin is the best cruise agent!
Reviewed By Happy Cruiser - THE VILLAGES | Traveled to Caribbean
Austin Koonz is the best travel agent. I have booked and rebooked four cruises through him. He has responded rapidly to my requests and has provided the best deals available. His travel recommendations are terrific!
✓ I would recommend this agent to my family and friends.
4 of 4 people found this review helpful. Was this review helpful to you?YES|NO
Austin made it easy!
Reviewed By Diana - Lewiston NY | Traveled to Alaska ~ USA
Goes above and beyond duty to take care of his customers. A true professional dedicated to his job. Total confidence that everything is always put together well.
✓ I would recommend this agent to my family and friends.
4 of 4 people found this review helpful. Was this review helpful to you?YES|NO
I highly recommend working with Austin.
Reviewed By Chong - The Villages, Florida | Traveled to Caribbean
Austin is knowledgeable, patient, and personable. He consistently goes the extra mile to ensure I have the best cruise experience. I highly recommend working with Austin.
✓ I would recommend this agent to my family and friends.
4 of 5 people found this review helpful. Was this review helpful to you?YES|NO
Excellent cruising experience
Reviewed By Eva - The Villages , Fl | Traveled to Caribbean
Andy was very patient with our questions and covered everything we asked with enthusiasm. We received everything we needed and had a wonderful cruise . It’s surely is a pleasure working with him
✓ I would recommend this agent to my family and friends.
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Destination Wedding
Reviewed By Col - Clifton Park, New York | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Austin has been very responsive and knowledgable regarding our trip. Even helped with changes after a 17 hour flight delay. We could not be any happier with our experience.
✓ I would recommend this agent to my family and friends.
3 of 4 people found this review helpful. Was this review helpful to you?YES|NO

My Places

When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.

My Most Booked Destinations

  • Europe: 1310 bookings
  • Norway: 37 bookings
  • Quebec: 1 booking

Destinations I've Visited

  • Europe: 3 trips

My Photo Albums and Videos

Explora Journeys Explora III
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    Client Testimonials

    Extra added value
    Austin at Travel Leaders didn't just match our deal—he made it significantly better. My husband and I were ready to book a Regent Seven Seas cruise. We called the cruise line directly and received an exclusive lower price that wasn't available online—a deal we were told would only last a few days. Before committing, we decided to reach out to Austin at Travel Leaders to see what he could offer. From his very first response, his expertise was exceptional. Not only did he match the exclusive pricing Regent had offered us directly, but he also secured a complimentary shore excursion valued at nearly $500. We got the same cruise, the same price, plus an additional $500 in value. The choice was easy. If you're booking a luxury cruise, call Austin first—you have nothing to lose and potentially hundreds of dollars to gain.
    Travel Lover NY
    The Best Alaska Cruise Tour Ever!
    Austin Koonz - you hooked us up! Great rooms and tours! The past 48 hours have been busy and amazing. We left Albany on Thursday afternoon and landed in Fairbanks, Alaska Thursday evening. On Friday we took a riverboat up the Chena River to a traditional Athabaskan fishing village. We also got to see a demonstration by the dogs who live and train with at Susan Butcher’s family. Susan Butcher is a four time alaskan Iditarod campion. We then went to a gold mining dredge where we also go to see the Alyasken Pipeline. Our guide was Dexter who looked like a gold miner and had a ton of great stories. We also experienced panning for gold. I was the big winner with $32 of gold. Denali National Park was amazing! We saw a bull moose, a cow (moose) with her calf, a lynx, a porcupine, a grizzly bear, three caribou, a few ptarmigan, and a couple of snowshoe hares.
    Julie
    Austin is truly a blessing
    For an older couple who isn’t tech-savvy, Austin is truly a blessing. He completes our check-in on our behalf and ensures all of our documents are printed and mailed directly to our home. We never have to worry about a thing, just pack and be on time for the shuttle service he arranges. Thank you for everything, Austin!
    Mrs. Edwards
    Care and attention to detail
    Austin went above and beyond. I have worked with many travel agents in my life, but none have shown me the level of care and attention to detail that Austin has. Moving forward, I will only be booking my vacations with Austin.
    Kryzs
    Greece Cruise with Pre and Post in Athens
    Have worked with Austin for over a year now planning various vacations. We always had several questions and were impressed by how quick and thorough his answers were. Since we have traveled for decades and dealt with several travel agents, we feel that he is the best we have ever dealt with.
    Happy Client - Clifton Park, New York
    BESbswy