Norwegian Cruise Line HAVEN Expert

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Austin Koonz, Travel Agent in Rensselaer, NY

Austin Koonz

Rensselaer, NY Travel Agent
Super Agent

Austin Koonz

Rensselaer, NY · 6 Years of Experience

Yankee Trails, a Travel Leaders Network Affiliate Agency
5.0
(59)
100% Recommended
Goes above and beyond duty to take care of his customers. A true professional dedicated to his job. Total confidence that everything is always put together... Read More >
About
Reviews
My Places
Travel Stories & Media
Client Testimonials

Areas of expertise

Destinations:

Alaska, Europe, Hawaii, Spain, Australia

Interests:

All Inclusive, Cruises, Executive Corporate and Luxury Travel, Luxury Cruises, Groups

Suppliers:

Norwegian Cruise Line

About Me

I Love to travel in the Haven with Norwegian Cruise Line!
Hidden away at the top of the ship is The Haven by Norwegian, home to our most luxurious, well-appointed and spacious accommodations. Not only will you have access to all the ship has to offer, you'll enjoy the personal service of a concierge and 24-hour butler throughout your entire stay. On top of that, complete privacy and tranquility are just steps away on a sundeck reserved exclusively for guests of The Haven. You also get access to the Haven Lounge and Restaurant, which are exclusive for Haven guests.
Though you could choose to have your dining, even specialty dining served course by course in your Haven suite. From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. In your own ship within a ship, The Haven will make for a unique experience you'll never forget.
Book your next Norwegian Cruise in The Haven with me and I will take care of everything from the moment you step out of your front door. 

REVIEWS

Rating: 5.0
59 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 59 reviews

Austin made it easy!
Reviewed By Diana - Lewiston NY | Traveled to Alaska ~ USA
Goes above and beyond duty to take care of his customers. A true professional dedicated to his job. Total confidence that everything is always put together well.
I would recommend this agent to my family and friends.
4 of 4 people found this review helpful. Was this review helpful to you?YES|NO
Excellent cruising experience
Reviewed By Eva - The Villages , Fl | Traveled to Caribbean
Andy was very patient with our questions and covered everything we asked with enthusiasm. We received everything we needed and had a wonderful cruise . It’s surely is a pleasure working with him
I would recommend this agent to my family and friends.
3 of 3 people found this review helpful. Was this review helpful to you?YES|NO
Austin is the best cruise agent!
Reviewed By Happy Cruiser - THE VILLAGES | Traveled to Caribbean
Austin Koonz is the best travel agent. I have booked and rebooked four cruises through him. He has responded rapidly to my requests and has provided the best deals available. His travel recommendations are terrific!
I would recommend this agent to my family and friends.
3 of 3 people found this review helpful. Was this review helpful to you?YES|NO
I highly recommend working with Austin.
Reviewed By Chong - The Villages, Florida | Traveled to Caribbean
Austin is knowledgeable, patient, and personable. He consistently goes the extra mile to ensure I have the best cruise experience. I highly recommend working with Austin.
I would recommend this agent to my family and friends.
3 of 4 people found this review helpful. Was this review helpful to you?YES|NO
Destination Wedding
Reviewed By Col - Clifton Park, New York | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Austin has been very responsive and knowledgable regarding our trip. Even helped with changes after a 17 hour flight delay. We could not be any happier with our experience.
I would recommend this agent to my family and friends.
3 of 4 people found this review helpful. Was this review helpful to you?YES|NO

My Places

When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.

My Photo Albums and Videos

Saint Thomas
View Album
Pink Sands in Bermuda

My Travel Stories

Norwegian Aqua Coaster

Norwegian Aqua

I recently had the opportunity to get an exclusive first look at Norwegian Aqua, the newest addition to Norwegian Cruise Line’s Prima Class. While she shares design elements with her sister ships Norwegian Prima and Norwegian Viva, Aqua introduces fresh innovations, a more spacious layout, and a vibrant yet refined energy that makes her truly st...
Read more

Slide on NCL

Norwegian Cruise Line

 Get ready to set sail on the adventure of a lifetime with Norwegian Cruise Line! Folks, if you're seeking an unparalleled travel experience, look no further! I'm absolutely thrilled to share why I think Norwegian Cruise Line’s FREESTYLE, all-inclusive cruising is the only way to travel. Having embarked on incredible journeys to Bermuda, ...
Read more

Client Testimonials

Extra added value
Austin at Travel Leaders didn't just match our deal—he made it significantly better. My husband and I were ready to book a Regent Seven Seas cruise. We called the cruise line directly and received an exclusive lower price that wasn't available online—a deal we were told would only last a few days. Before committing, we decided to reach out to Austin at Travel Leaders to see what he could offer. From his very first response, his expertise was exceptional. Not only did he match the exclusive pricing Regent had offered us directly, but he also secured a complimentary shore excursion valued at nearly $500. We got the same cruise, the same price, plus an additional $500 in value. The choice was easy. If you're booking a luxury cruise, call Austin first—you have nothing to lose and potentially hundreds of dollars to gain.
Travel Lover NY
The Best Alaska Cruise Tour Ever!
Austin Koonz - you hooked us up! Great rooms and tours! The past 48 hours have been busy and amazing. We left Albany on Thursday afternoon and landed in Fairbanks, Alaska Thursday evening. On Friday we took a riverboat up the Chena River to a traditional Athabaskan fishing village. We also got to see a demonstration by the dogs who live and train with at Susan Butcher’s family. Susan Butcher is a four time alaskan Iditarod campion. We then went to a gold mining dredge where we also go to see the Alyasken Pipeline. Our guide was Dexter who looked like a gold miner and had a ton of great stories. We also experienced panning for gold. I was the big winner with $32 of gold. Denali National Park was amazing! We saw a bull moose, a cow (moose) with her calf, a lynx, a porcupine, a grizzly bear, three caribou, a few ptarmigan, and a couple of snowshoe hares.
Julie
Austin is truly a blessing
For an older couple who isn’t tech-savvy, Austin is truly a blessing. He completes our check-in on our behalf and ensures all of our documents are printed and mailed directly to our home. We never have to worry about a thing, just pack and be on time for the shuttle service he arranges. Thank you for everything, Austin!
Mrs. Edwards
Care and attention to detail
Austin went above and beyond. I have worked with many travel agents in my life, but none have shown me the level of care and attention to detail that Austin has. Moving forward, I will only be booking my vacations with Austin.
Kryzs
Greece Cruise with Pre and Post in Athens
Have worked with Austin for over a year now planning various vacations. We always had several questions and were impressed by how quick and thorough his answers were. Since we have traveled for decades and dealt with several travel agents, we feel that he is the best we have ever dealt with.
Happy Client - Clifton Park, New York
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