Norwegian Cruise Line | The Haven Experience

He was so helpful and considerate to us and meet our every needs we are planning a surprise cruise with our beautiful young grandaughters and hoping to celebrate their birthday

Austin is always professional and knowledgeable.

What an unbelievable job Austin did organizing our trip. Anytime I had a question he would have a full complete clear answer. I was told he is the Alaska guru as far as setting up trips. And they were 100% right. I will look forward to working with him on future vacation plans.

Austin has now booked me on several cruises in the Caribbean. All were wonderful. He is able to get the best deals of any agent, and the best cabins.

Austin is very knowledgeable on all aspects of travel. We booked a cruise with Austin’s help. He had the answers to all of our questions, and never made them seem unimportant.

Austin consistently delivers exceptional service, exceeding our expectations by securing optimal rates, assisting with excursions, and streamlining our check-in process. We highly endorse Austin's services.

Austin was great to work with. He quickly responded to my numerous questions and requests and was always willing to provide advice to improve our cruise. There were 5 people (in three cabins) in my group and he selected great cabins for us!

This is our 3rd cruise with Austin's expert help. He worked with Celebrity Future Cruises on this one starting a year ago while we were on our 2023 cruise. Through the year prior to this cruise he
handled all details of payment, cruise documents, boarding passes, luggage tags, on board credit, dining, tours, and wirked with Celebrity in our best interest regarding their promotions and discounts as well as those of Yankee Trails. He
promptly and accurately answered all of our questions from day one of the planning to the day before our departure.

On my own, I am reluctant to plan getaway cruises. But with Austin at the helm, it was smooth sailing all the way.

Austin was very helpful when I had problems doing my cruise reservations online. I couldn't ask for better service and great followup on our needs. Also offered suggestions for our dining preferences on the cruise.

Working with Austin has been an absolute delight! We've had the pleasure of planning multiple incredible journeys together, and one of the standout experiences was planning a trip for a sizable group on Celebrity Cruises. Thanks to Austin's expertise, we secured an absolutely amazing deal.

Let me assure you, Austin is not just good; he's absolutely fantastic at what he does. He consistently delivers excellence when it comes to orchestrating travel adventures for his clients. I wholeheartedly and enthusiastically suggest working with him. You'll be in for an unforgettable and unparalleled travel experience!

Austin has worked with us in planning several cruises for large group of girlfriends and a personal cruise for my husband and I.

I love working with Austin. He is Charming knowledgeable and anticipates a client’s needs before they even ask.

Austin has the perfect job that he was made for - he has personality, he is so helpful, and it is always a pleasure working with him

We met Austin when he was working at the Yankee Trails near the Villages. He was awesome. Very friendly and a great personality. He was able to get us the best deal on several cruises. He has also helped us book cruises for friends and family not living in florida. I can count on him to respond quickly to an email with any of my questions.

He is the most caring and helpful agent I have ever worked with, even after the eighteenth call with questions

Austin is so kind, and Helpful. Best person i've worked with.

Austin is great to work with! He is focused, personable, professional and efficient. He has a positive attitude and is willing to go the extra mile to ensure that you have a great vacation!

Austin is very knowledgeable on all cruise lines. He is always ready to help with any problems that may come up and is always friendly and patient.

Austin is extremely personable. And he is incredibly efficient in planning cruises and trips. I have used Austin to plan my last 6 cruises and everyone went off without a hitch. He is a stickler for details and provides travelers with insigh that he himself has had.

We were very impressed with Austin's care and attention when we visited his office. He was well informed and gave good feedback to help us choose between our options

Austin Koonz did an amazing job planning our recent land & sea cruise trip to Alaska. We have worked with Austin before, and he once again provided excellent personal service. He did not just make arrangements for us, he worked with us to create an itinerary that met our needs and interests and created a vacation trip that fit us like glove.

My husband and I have used Austin many times for our cruise adventures around the world. We find his experience and professionalism to be top notch. Even during the Yankee Trails Cruise-A-Thon times, he is very busy but if you leave a message, Austin always returns your call in a timely manner. This sort of customer service matters.

My husband and I decided to do a 14 day Mediterranean cruise with Regent. I wanted to find a travel agent that was experienced with luxury cruises. I did my research and came upon Austin. I could not be happier with the service he provided! He gave us all the information we could possibly need and helped me through the planning of every aspect of the trip. He also arranged for a private car from the port in Trieste to Venice and a water taxi from our hotel dock to the Venice airport. The transfer company was not good with confirmations. So, I contacted Austin and he immediately handled the issues. The hotel concierge even commented that my travel agent was excellent! Austin will be my go to for all future travels. I highly recommend using his services. You won’t be disappointed.

Austin Koonz knows how to let loose, relax, splurge, socialize, save, and yes how to set sail!! Austin is one of those people that most likely has “tried it” and will let you know how to make it better for yourself!! If he hasn’t tried it most likely he will before you embark on a new adventure or even a familiar/traditional holiday!

We started planning this trip last fall , Austin was there ever step of the way helping us with every little detail. Thanks to Austin we had a great time,

We booked our trip with Austin and he did a great job organizing everything for us. He also sent us our luggage tags and cruise contract and made sure we had everything we needed for the trip.

Austin is friendly and knowledgeable and takes the stress out of planning a vacation.

Working with Austin made everything so easy! He booked my group a luxury escorted tour package for Alaska that included both land and sea experiences. But he went above and beyond by also arranging our pre- and post-trip accommodations, and even handled all the transfers from our homes to the airport and back again at the end of the trip. I couldn't have asked for better service!

Austin was very helpful and very patient with us on our booking experience . He must have nerves of steel!!

Austin always ensures I get the best deals! we highly suggest working with him.

Thank you Austin for getting us such an awesome deal!

I was initially nervous about my first time cruising with my partner, however, Austin made the experience exceptional and effortless. Each and every question I had for the cruise was answered in detail including some wonderful recommendations we used both on the cruise and at our destination. I’ve already recommended Yankee Trails to multiple friends, family members, and colleagues as I felt taken care of by a thoughtful and professional travel agent: Austin Koonz.

Everything for our trip was exceptional - thank you Austin!

We sailed with Cunard for 24 days, and everything Austin arranged, including the perfect cabin placement, pre-booked excursions, flights, and hotel, was flawless. Thank you, Austin!

What sets Austin apart is his commitment to client satisfaction. He listens, personalizes every detail, and delivers seamless, stress-free travel. If you want a travel advisor who’s both professional and passionate, Austin Koonz is the one.

Austin was thorough with EVERY aspect of getting us set up with Holland Cruise line. I needed specific dining access and he got it! He made sure we received our travel materials even after we missed getting them before we left home. He is an excellent travel agent.

Our recent Panama Canal cruise aboard Celebrity Beyond was nothing short of amazing! It was truly the trip of a lifetime. Thanks to our wonderful advisor, Austin, the experience was even more special. He went above and beyond to arrange onboard celebrations for my wives 90th birthday and our 70th anniversary, making every moment feel extra meaningful. Austin handled all the details. from check-in to printing and sending our documents well in advance. so all we had to do was relax and enjoy. His exceptional care and attention made this journey unforgettable. Thank you, Austin, for everything!

We just had the most wonderful cruise of our lives! We sailed the Panama Canal with Celebrity Cruises aboard the Beyond, and it was truly unforgettable. Our incredible advisor, Austin, made it even more special by surprising us with onboard celebrations for my 90th birthday and our 70th wedding anniversary.. what a treat! The level of attention, personalization, and care we received from Austin was simply remarkable. There’s no better way to travel than with Austin! He took care of everything.. our check-in, printed documents, and even had them delivered to our home weeks before the cruise. Thank you, Austin, for making this journey so effortless and memorable!

Do to Austin our travel agent our first cruise was a blast and anxiety free. He printed and mailed all our necessary paperwork and made us fully comfortable answering all our questions. And assured us that we could call him anytime with questions. Great job

We had an incredible time on our cruise, all thanks to our amazing, patient, and kind travel agent, Austin! He thought of every detail and helped us plan excursions, dining, and transfers seamlessly. Book with Austin, you won’t regret it!

Austin was very helpful in planning are cruise to the Bahamas from beginning to end.

We booked and paid in full at that time. We didn’t need much contact with Aaron but when I reached out he answered our questions in detail and quickly

Several days of rough weather. Missed going to Stirrup Cay because of rough seas. Staff and crew members very accommodating.

From the beginning of my cruise purchase Austin took care of everything. He will be my 1st call when I travel.

I emailed Austin about the 14-day cruise we wanted to book in November 2024 for a cruise in December 2025. He replied right away and went to work with all the plans & answered all my many questions. He helped with the travel insurance as well. 2 weeks later NCL canceled the cruise. Austin took care of everything and told me he would help with any future plans. I found another 14-day cruise 2 week later leaving March 2, 2025. Austin had us booked on that cruise the same day. He took care of transferring our insurance to new cruise & getting us all the discounts available. Since we booked that cruise so late all the good specialty dinner times were taken a problem we never had before. Austin told me to go to reservations desk as soon as we got on ship to change that. Well, that worked out great. By 11:15 am we had changed all 7 (5 more) & 2 platinum dinner times from 8:00 pm to 5:45 pm. We have booked with Yankee Trails before and use Austin whenever we can. He's friendly

Austin was incredibly patient, kind, and knowledgeable throughout the entire booking process. I booked a Norwegian Cruise with him, and he took the time to thoroughly explain the pricing, inclusions, insurance options, itinerary, and excursions. At first, I considered removing the dining package, but Austin went above and beyond to clarify that it was actually a complimentary offering from Norwegian Cruise Line & I was only responsible for a $20 per person, per evening gratuity. Had I removed it, I would have ended up paying significantly more for both dining and gratuities. Thanks to his clear explanation, I chose to keep it, and my husband and I had an incredible time enjoying the specialty dining onboard & it was absolutely fantastic! Austin recommended Le Bistro and Cagney’s, and he was spot on & they were excellent choices! His dedication, expertise, and attention to detail truly set him apart. He ensures his clients make the best decisions for their trips, making the ent

Austin was incredibly patient, kind, and informative throughout the entire booking process. I booked a Norwegian Cruise with him, and he took the time to thoroughly explain the pricing, inclusions, insurance options, itinerary, and excursions. Initially, I was considering removing the dining package, but Austin went above and beyond to clarify that the package itself was complimentary from Norwegian Cruise Line, I was only paying $20 per person, per evening for gratuities. Had I removed the package, I would have ended up paying significantly more for both dining and gratuities. Thanks to his clear explanation, I decided to keep it, and my wife and I enjoyed the specialty dining onboard, it was absolutely fabulous! Austin recommended Le Bistro and Cagney’s, and he was absolutely right, they were fantastic choices! Austin truly stands out because of his dedication, expertise, and attention to detail. He ensures his clients make the best choices for their trip, and his exceptional

The Oasis of the Seas provides all you could wish for. Activities available for all age groups, excellent dining room food and outstanding specialty restaurants. Very personable activities staff, great nightly entertainment, and music in multiple venues.

He is very professional and friendly! He always returns my calls in a timely fashion.

Austin was my hero on several levels of planning and executing this trip!! He was incredibly helpful, patient, and went above and beyond for my husband and I!! Austin is downright AMAZING!

Have worked with Austin for over a year now planning various vacations. We always had several questions and were impressed by how quick and thorough his answers were. Since we have traveled for decades and dealt with several travel agents, we feel that he is the best we have ever dealt wtih.

Austin was fantastic at putting a trip together for our small group. This particular trip had many moving parts to it and Austin had each and every one of those parts working together harmoniously, start to finish. He is always available to answer any questions.

Austin was vey helpful and gave me a lot of information at the time of my call. He made the experience to book my vacation very easy. I usually do a cruise every year and do not use the same person when I call Yankee Trails, however, going forward I will be contacting Austin for all my vacations in the future. Very knowledgeable and very professional and very Kind. I needed to call him back a few times and he was always available to take my call. I am very happy with his service. I will be recommending him to friends and family.

He was very knowledgeable and helpful

Austin is an exceptional travel agent. We have used him for numerous trips and were always very satisfied. He is very professional, knowledgeable, patient, experienced, and a pleasure to work with. He offers numerous options to help save you money and get the best experience. He does not pressure you and gives you time to think about what you want to do. We highly recommend working with Austin.

Austin is a fantastic travel agent! We are far from being savvy travelers, and he expertly and patiently guides us through the scheduling process. He always responds promptly and cheerfully answers questions. He is our “go-to travel agent” always!

Working with Austin has been absolutely fantastic! He’s been incredibly prompt with answering all my questions, shared fantastic tips and tricks for the ports I’ll be visiting, and even provided me with exclusive pricing that I couldn’t find anywhere else. I couldn’t be happier with the experience!

Awesome Austin it has been an ABSOLUTE pleasure. You definitely will be doing another upcoming cruise for us again!

Absolutely wonderful. Extremely helpful. 1000%

Professional, efficient & extremely helpful. We have traveled for many years, and have found Austin Koonz to be one of the best !

Mr. Koonz is a very pleasant and knowledgeable Travel agent. He advises, helps you along the way and tries to get you the best Cruise per your request.