Universal Orlando Expert

We gave our grandson a trip to Disney World for his 10th birthday. I hadn’t been to a Disney park in probably 25 years. Wow has it changed. I didn’t know what to do first. Then someone gave me Nikki’s name and number. They said she would be able to help. We’ll, help she did. From my first text she walked me through every step of our trip. Nikki has a lot of experience with all the parks, rides, parades, restaurants, hotels. She will help you plan the perfect trip. Nikki was patient, responsive, knowledgeable, and never too busy to help with whatever we needed, before, during and after our vacation. Give her a call! She made Disney easy for us! thank you Nikki!

We had an important engagement for our Boys out of state, and had very tight windows to work within. Nikki was able to plan a package that took all the guesswork out of the trip, so we could focus on the Boys' event.

Great working with Nikki. She is so helpful and provides various options and recommendations!

We threw this on her about a week before Thanksgiving because plans changed for my college aged son. So we wanted to go somewhere and Nikki helped us get there. Everything was so smooth and the best part was she gave us hints (even down to which line to go into at immigration) and we walked right up to the counter! Would definitely recommend!!!!

Nikki Masson designed a fabulous week for our family at Disneyworld and Universal in Orlando. She guided us through the decision-making process for a plan that made the most of every day with first-hand experience of the parks, resorts and dining - her recommendations turned out to be right-on. In addition to booking a package which included our resort, character meals, fast lane passes and photo pass, she navigated the way through choosing rides, using the app and what to pack. Another bonus was her recommendation for Mo, who provided reliable & comfortable transportation; accommodating our needs for a booster seat and coming early when our plans changed. Nikki immediately resolved an issue with linking an app to another family member while we were on our trip. Choose Nikki Masson as your travel agent - she’s ALL IN to give you the best experience!

One of the most incredible trips we have done in 44 years of traveling. Entire trip ran like a precision clock. Service was excellent. Attention to detail was dealt with to the smallest item. The people of Equador are beautiful too. The country is beautiful too

Nikki had everything set up for us, and kept us posted on dates that we needed to do something

Nikki had us booked and scheduled for everything we wanted! Had great insight on things to share also.

We are so appreciative of the guidance and assistance that Nikki provided for our Alaskan family cruise. She was so accommodating with our requests and helped us with adding on additional family members to our reservation. We had extremely smooth travel days and a wonderful time on our cruise.

Transfers to and from the airport and ship were excellent. The ship was great, service good, food good. We have been to Alaska before so saw a lot of the same things. We did see whales and some sea otters. The only drawback of the trip was the Seattle airport and if was probably the worst most disorganized airport I have ever been to. Other than that the trip was great.

Nikki was phenomenal planning a cruise for me and my 2 teenagers! She answered my endless questions with patience and excitement. You can tell she loves for people to enjoy their trips! She checked in before and after our cruise. She also responded when one of our suitcases didn’t show up in our room by evening on the first day. She calmly suggested we go to guest services because the tag could have gotten torn off- sure enough it was there! I am already planning to reach out to Nikki for another cruise quote/booking soon!

Nikki was so helpful with planning our trip from the start! The trip could not have been more perfect! We will definitely use Nikki for our next adventure!

Nikki was so helpful! She handled all the small details of our trip and made sure we were completely taken care of! When one of the girls in our group left her passport/purse on the van on the way to the resort, she sprung into action to help us contact the company! She was so amazing!

Every vacation that we have booked with Nikki has been seamless. Her attention to detail and keeping us informed is so crucial to any vacation, especially at our senior citizen age. We have no hesitation in referring anyone in need of a great travel agent to her.

It was so beautiful! Nikki had told us it would be and she was so right! It was a wonderful cruise and trip!

Nikki is very thorough and helpful. We are grateful for her help!

Nikki planned our first cruise on Utopia of the seas. She was very informative and communicated all the information to us directly. She made it a great experience!

Nikki helped to plan our first family trip to Universal, and went above and beyond with all the little details. It made all the difference! Our trip was so relaxing and easy for me. We really soaked up the time being together instead of sorting out all the details and plans. Her recommendations were a great match for what we were hoping for. We had such a lovely time.

Nikki is fabulous to work with, and we will continue to have her help us with for our travel planning. Our accommodations were very nice, convenient to all locations we were visiting. Our entertainment plans were perfect and we had no issues with anything.

We have wanted to go on a transatlantic cruise for a long time, and we appreciated Nikki's help making all the cruise arrangements. When the price of our cruise dropped after we had already booked, she contacted Princess and got the discount for us. We loved the cruise and are looking forward to our next one!

Nikki was invaluable from the initial signing up for the trip to helping us make reservations for excursions, dinners, airline reservations and more. Nikki was readily available by phone or email to answer any questions, to assist in filling out forms for the trip, to be sure we’ve got our passports and other documentation current, plus other help so that the trip went along without a hitch. She checked with just before the trip to be sure we didn’t have any unanswered questions and then during the trip to see if she could assist in any way. - We recommend Nikki highly.

Nikki helped us plan another family vacation! She is detailed and communicates often throughout the process. I highly recommend Nikki!

My husband and I came up with the idea that we wanted to take our kids and grandkids on a Disney cruise. We didn’t know any of the details, but contacted Nikki. She asked all the right questions and was able to book a trip for us within our budget and time frame. We all had an amazing time, and I would highly recommend her services.

Nikki was amazing! My dad and stepmom took my sister and I and our families on an amazing, once in a lifetime Disney cruise and Nikki was great! She explained everything step by step, was very responsive to messages, and helped make the experience an enjoyable one! I've cruised before, but never with Disney, so it was very helpful to have her expertise. I had a few very last-minute questions on cruise day, and she responded quickly! I would definitely use her again for another Disney cruise, or even when we make out first trip to the parks!

Very knowledgeable and thorough. Provided multiple options for our choices. Communication with us was great and she provided us with so many “tips” to make our trip super! Recommended a private driver from airport and back who was just perfect!

Nikki is absolutely wonderful and always accessible during the planning process.

Very easy. She handled everything. Anything I needed help with she called and got the answer.

She is amazing and always so helpful to answer any questions we may have

Niki was prompt in answering questions and concerns, very knowledgeable about the area and options and super helpful
through the whole process.

Great experience. First time using a travel agent. Made everything easy and set everything up for us!

Nikki is the best! She is very responsive and listened to all of my needs and requests. I like to plan our family vacations, but knew that I wanted some help for an international trip. She worked with a local Costa Rican agency to make sure we had the very best trip. Together they put together an itinerary far beyond anything I could have done myself, and within my budget. Thank you Nikki!

Nikki was a pleasure to work with while planning our extended family vacation to Disney World & Universal Studios. She was quick to respond to our many questions and check in with us throughout the week.

Nikki was so easy to work with, and she helped us with every step along the way. We were not experienced with cruises, and she went above and beyond with sharing a document of insider tips, offered suggestions on how to ease my son's fears, and checked in with us as it approached to make sure we were good to go. Highly recommend!

Nikki was super helpful during our entire planning process and during the trip. She helped us plan where to stay, which parks might be best on which days, places to eat, and she helped us navigate the Genie Plus and LL of Disney. We spent a total of 10 days in Disney and we had the absolute best time!

Nikki was prompt, helpful and knowledgeable! Before AND during our trip!

Nikki was prompt and professional. This trip was our first experience with Disney, and we were overwhelmed with the Disney process. We listened and took Nikki’s suggestions, and it paid off! We had a great trip! The trip to and from the park each day was easy and efficient. She reviewed the Disney app with us to help us understand how to utilize it during our stay. We had a memorable trip with our family. Thank you, Nikki! 😊

Nikki was so helpful. We would have been lost without her expert advice.

Nikki was so wonderful in keeping us informed and up to date with our reservations. Even before we booked out trip, she knew exactly what we were looking for and provided information accordingly. We highly recommend her for your travel needs!

Nikki was great with providing a lot of options for our vacation! She was super helpful and professional throughout the whole process of narrowing down my choices and staid on top of everything! Answered all my questions, and checked up on me prior to the trip to remind me what I needed to do (fill out paperwork, passports, downloading travel apps) and what to bring. She even kept us updated on flight times changing or being on time, I didn’t have to worry about a thing with booking this trip! She took care of it and me the whole way through!

Nikki made our family trip so stress free!!! She answered all our questions and concerns right away. It was such a good feeling to know that she was a text, call or email away if anything should arise.

Nikki is amazing. She went above and beyond to make our trip amazing.

My husband and I wanted to go on a relaxing trip together and Nikki did an excellent job checking all our boxes. Once we decided on the island, she was able to paint a picture of the pros and cons for each resort making it an easier decision for us. The trip was exactly what we were looking for and would of never have happened without Nikki helping us with all the decisions. I can’t wait for her to plan our next trip to Turks and Caicos

Wow, our trip to Big Sky Montana was amazing thanks to the planning from Nikki. She recommended Big Sky when I told her I wanted to go out west for a summer family trip. She literally takes care of everything, the room, the rental car, dinner reservations and the excursions. Hopefully she will be planning a ski trip there this winter for me.

I have used Nikki to plan several of my trips and she always goes above and beyond. Whether it is a romantic trip with just my husband, family trip with the kids or a couple’s trip, she always presents options that fit the purpose of the trip. Ex: relaxing, sight-seeing or adventure. I asked Nikki to plan a weekend trip to New York City for 4 couples and I’m sure she spent hours working through all the details. She listened to everything I wanted and recommended the best hotel and restaurants, even where to go for dessert! She makes traveling easy!

I called Nikki wanting to go to Universal last minute and she made it happen! She took care of everything and just told me where to go. She never seemed aggravated that I gave her such short notice and did everything she could to get us in the best location. It is the details that she puts into her recommendations that makes traveling through her easy.

Nikki is very knowledgeable and made booking our trip incredibly easy. She provided us with updates leading up to our trip and answered any questions we had. She always responded in a timely manner and is very organized.

We had a great time and she answered all our questions anytime we asked! Provided us with great tips on the cruise and while at Disney. Thanks Nikki!

Nikki made our traveling experience so much easier than doing it myself!!! She helped us get our Cruise tickets, get the best deal, and looked things up when we had questions. She was so patient with me too!!! She helped me with insurance and transfer from our cruise ship to the airport. She paid for it all with my credit card and made it so easy and sent me all the confirmations. It was so so so much easier having her at the helm making sure all the I's were dotted and T's crossed. Everything went so smoothly. She checked on us and made sure we did all the things before the cruise like getting the app, checking in, and entering information that RC needed. She held our hand every step of the way. I would have messed up something had I not had her help. I am soooo thankful we used her and will plan to use her in the future! I highly recommend her and her services. She is the best!

Wonderful agent that gave us excellent advice! Nikki took care of all the details and made sure to check in on us to ensure we were having a great trip (which we did!).

Easy, professional, and listened to my request and delivered.

Nikki is attentive and very helpful. She spent a lot of time to make sure we got the things that were important to us. She was very easy going and a pleasure to work with!

We usually enjoy planning our own travel, but don't have much experience with cruising and were so thankful for Nikki's help! We appreciated all the suggestions for planning the trip as well as the reminders so we wouldn't forget anything important. She helped resolve a problem that we didn't even know we had! This cruise was exactly what we wanted and we will look forward to planning other travel with Nikki!

She was wonderful.
Extremely helpful and available to answer questions 24-7.

Everything was wonderful.

Great communication

Nikki was so helpful in planning our WDW vacation! She took care of all the details, got us great pricing and was available both before and during our vacation for all of our questions. We will use her again!

Nikki was very responsive and helped us decide what options we had within our budget.

Nikki worked so hard to make sure that every aspect of our trip was perfect. She spent a lot of time not only helping us make our reservations but also making sure we had what we needed for excursions, accommodations before our trip and other extras. Nikki went above and beyond to help us make this trip everything we wanted it to be. I would use her again and readily recommend her to anyone else!

She was very noticeable and worked well with our budget

Nikki was so great to work with on planning our Disney vacation. She took care of the arrangements and made sure I understood how the new Genie + system and Lightening Lane worked. She was also very helpful in recommending restaurants, resorts and even rides that the kids would like. We had the best week and we have Nikki to thank for that!

Nikki was patient as we rebooked several times with a spot stay to ensure a Christmas Eve to remember in our dream hotel. She got all the reservations for dinner and experiences we wanted.

Nikki was great to work with, she is very knowledgeable and dependable. She would check in with us periodically prior to our trip and during our trip to see if we had any questions or problems. Without her advice and expertise I’m sure we would have made a mistake somewhere along the planning/booking/linking process. Thanks for everything Nikki, we look forward to working with you again in the future.

She was wonderful! She helped us through rescheduling with the hurricane!

She is amazing! She is knowledgeable, prompt, and makes sure you are prepared and ready for your trip!

So helpful and easy! Thanks

From day 1 Nikki has been hands on, offering suggestions and always available to answer our myriad of questions. She kept in contact with us from start to finish assuring that everything was going as planned. We highly recommend that anyone looking to travel, contact her. She is knowledgeable and extremely generous with her time. We were blessed to have such a sweet and hands on travel agent. Look forward to having her help us with any future travel plans we may have. You only gave us the option of 5 stars, even 10 would not have been enough.

Nikki’s love for Disney is contagious and her knowledge for planning the perfect family vacation that both fulfilled our wishlist and stuck to our budget was a huge blessing! She assisted us with every detail of our trip, offered helpful tips, and was available to promptly answer any questions we had. I know we would have missed out on some exciting parts of our trip had she not informed us how certain things worked (such as the Virtual Queue) and helped us to navigate the app. We will definitely be using her again to book our next vacation.

Easy to work with, answered all my questions, researched and made great recommendations and provided great service and follow up!

She is great !! Always ready to help !!

Working with Nikki was so easy, professional, and informative. She is on the ball and so educated in all things Disney and Universal. She took care of everything!