Serena Epps
Randolph, MA Travel Agent· 9 Years of Experience
A Heavenly Trip, an independent agent with A Heavenly Trip, Inc., a Travel Leaders Network Affiliate Agency
5.0
(13)
100% Recommended
Amazing quick and efficient...low prices and fast services Read More >
Areas of expertise
Destinations:
Bahamas, Cancun, Dominican Republic, Florida, BermudaInterests:
Adult Only, All Inclusive, Family Vacations, LGBTQ+ Honeymoons & Destination Weddings, Couples & RomanceSuppliers:
Vacation Express, Marriott Hotels, Sandals and Beaches Resorts, Inclusive Collection – World of Hyatt, Riu HotelsAbout Me
Certified Travel Advisor
I’m your certified travel specialist and proud accredited member of ASTA (American Society of Travel Advisors), PTANA (Professional Travel Agents of North America), CLIA (Cruise Lines International Association), CCRA, and more! I’m also certified with top brands like Disney, IHG, Marriott, Sandals, AMResorts, and others — so you know you’re in great hands.My passion is simple: helping you live your best life through amazing vacations! Whether you're dreaming of an all-inclusive escape, a luxury cruise, a world tour, a girls' trip, family adventure, honeymoon, destination wedding, or just a much-needed getaway — I make it happen.I personalize every trip with a wide variety of options that I've studied, researched, and even experienced myself. No cookie-cutter vacations here — just dream vacations tailored just for you!With years of industry expertise and insider knowledge, I’m your one-stop shop for unforgettable travel. Life’s a journey — let’s make it legendary!
Areas of expertise
Destinations:
Bahamas, Cancun, Dominican Republic, Florida, BermudaInterests:
Adult Only, All Inclusive, Family Vacations, LGBTQ+ Honeymoons & Destination Weddings, Couples & RomanceSuppliers:
Vacation Express, Marriott Hotels, Sandals and Beaches Resorts, Inclusive Collection – World of Hyatt, Riu HotelsREVIEWS
Rating: 5.0
13 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 13 reviews
Best Trip ever
Reviewed By Tina - Norton,MA | Traveled to Florida ~ USA
Amazing quick and efficient...low prices and fast services
✓ I would recommend this agent to my family and friends.
13 of 20 people found this review helpful. Was this review helpful to you?YES|NO
Stress free vacation planning
Reviewed By Celeste1970 - Lynn, MA | Traveled to Jamaica ~ Caribbean
Working with Serena was a pleasure. She was professional, responed quickly to all questions & emails. The payment process was easy & convenient. I would definitely recommend using her, especially if your booking for a group trip.
✓ I would recommend this agent to my family and friends.
6 of 8 people found this review helpful. Was this review helpful to you?YES|NO
30th Birthday Trip
Reviewed By Julia - Boston, MA | Traveled to Jamaica ~ Caribbean
Just want to say Serena was a pleasure to work with. She was very helpful, patient and knowledgeable. This was my first time leaving the country and didn’t know where to begin with booking my trip! Getting my group together was challenging but Serena handled it professionally and with ease. Looking forward to working with her in the future
✓ I would recommend this agent to my family and friends.
11 of 18 people found this review helpful. Was this review helpful to you?YES|NO
Life Changing experience
Reviewed By Ty - Abington, MA | Traveled to Bermuda ~ Caribbean
This experience was life changing and definitely one that I wouldn’t forget! The planning was well organized and everything was done well in advance. Thank you for the wonderful experience!!
✓ I would recommend this agent to my family and friends.
7 of 11 people found this review helpful. Was this review helpful to you?YES|NO
The One Trip I Will Never Forget ??
Reviewed By Brandon Stroud - Randolph, Ma | Traveled to Jamaica ~ Caribbean
Serena Epps was my first travel agent to work with. Working with her was everything I could imagine & more because she made me & my mothers once and live time trip to Jamaica as memorable as possible. Serena was very very informative, punctual and accurate across all boards of servicing me and my moms trip. She made it possible for us to receive the very best resort and flight rates imaginable all while providing legendary service of what it actually means too be a good travel agent. Honestly my experience with her has lead me to inquire about future trips across the globe & I feel only right & safe moving forward to only working with her because I know she will provide this amazing service each and every time. She is the real deal & truly the best. ??
Serena Epps responded
"Thank you so much for your kind words! It truly means the world to me that I was able to help make your trip to Jamaica with your mother so special and memorable.
I'm so grateful for your trust and am beyond excited to work with you on future adventures around the globe. You can always count on me to go above and beyond to make your journeys smooth, enjoyable, and full of great memories. Thank you again for your heartfelt review—it truly made my day!
Warmly,
Serena Epps"
✓ I would recommend this agent to my family and friends.
2 of 3 people found this review helpful. Was this review helpful to you?YES|NO
Certifications & Awards
AmResorts Master Agent
Sandals Specialist
Jamaica Specialist
Norwegian Cruise Line Specialist
Royal Caribbean Cruise Line Specialist