Perfectly planned trip with young kids
Reviewed By Todd - NYC | Traveled to Mexico
Our vacation with a 3 year old and 7 month old was perfectly planned and very much needed. I plan to use Heather again next year.
✓ I would recommend this agent to my family and friends.
14 of 24 people found this review helpful. Was this review helpful to you?YES|NO
Nice PR trip
Reviewed By BKMeis - Brooklyn, NY | Traveled to San Juan ~ Puerto Rico ~ Caribbean
Heather was extremely helpful in helping us book a last min trip. It made the process so much less stressful & overwhelming . We will work w/ her moving forward!
✓ I would recommend this agent to my family and friends.
18 of 33 people found this review helpful. Was this review helpful to you?YES|NO
Great family trip
Reviewed By XR - South Orange, NJ | Traveled to Paris ~ France ~ Europe
Heather helped us plan a fantastic trip to Paris. She did a great job listening to what we were looking for, and provided recommendations that were well-aligned with our input. She found us amazing accommodations in an ideal location, and a great set of tours and activities. She was responsive to what we needed and provided excellent advice.
Heather Cross responded
"Thanks Xan! It was a pleasure working together on your trip and I look forward to helping you in the future.
Best,
Heather"
✓ I would recommend this agent to my family and friends.
3 of 4 people found this review helpful. Was this review helpful to you?YES|NO
Great trip to Iceland
Reviewed By Alex - South Orange, NJ | Traveled to Iceland ~ Europe
Heather made our trip to Iceland really easy. She spoke to us to figure out exactly what we wanted and then created itineraries to match that vision. No hidden fees or unpleasant surprises. We’ll definitely use her again!
Heather Cross responded
"Thanks Alex! So glad you had a great time in Iceland!"
✓ I would recommend this agent to my family and friends.
15 of 28 people found this review helpful. Was this review helpful to you?YES|NO
A Dream Trip Come True!
Reviewed By Mindy F. - West Orange, NJ | Traveled to Istanbul ~ Turkey ~ Middle East
I really enjoyed working with Heather. She was attentive to my needs, and raised lots of questions so ensure we planned the trip I wanted. The trip was extraordinary -- I couldn't believe what a great time I had. Heather is a terrific travel agent!
Heather Cross responded
"Thank you! It was a pleasure to help you with your vacation!"
✓ I would recommend this agent to my family and friends.
16 of 30 people found this review helpful. Was this review helpful to you?YES|NO
So helpful, even when I had changes
Reviewed By Media Medusa - Pennsylvania | Traveled to
Heather helped me book flights and hotels to append a tour I was taking to Scotland. She was so accommodating, even when I had changes. If I had a last minute change that couldn't be accommodated (because I waited too long!), she had alternatives for me. She was just so helpful and easy to work with!
✓ I would recommend this agent to my family and friends.
37 of 72 people found this review helpful. Was this review helpful to you?YES|NO
Birthday trip turned second honeymoon
Reviewed By Melissa - Brooklyn, NY | Traveled to Italy ~ Europe
Heather listened to my plans and budget and devised a wonderful itinerary that met all of our wishes. She is detail oriented and created a seamless plan that we will remember forever.
✓ I would recommend this agent to my family and friends.
2 of 3 people found this review helpful. Was this review helpful to you?YES|NO
Superb Vacation Planner
Reviewed By Gretchen M. - Jackson Heights, NY | Traveled to Orlando ~ Florida ~ USA
Heather was equally good at planning our multi-leg cultural pilgrimage to Ireland and our super-silly Universal Orlando getaway. She is helpful and clear and always seems just as excited about our vacation as we are. Best of all, she found us truly affordable options that felt luxurious.
✓ I would recommend this agent to my family and friends.
15 of 29 people found this review helpful. Was this review helpful to you?YES|NO
Perfect trip to Turks & Caicos
Reviewed By Sandy - Brooklyn, NY | Traveled to Turks and Caicos Islands ~ Caribbean
Heather did such a wonderful job planning our family trip to Turks & Caicos. She did everything from hotels, airport transfers, dinner reservations and more. We had some very specific, unique criteria and made multiple changes throughout the process. She was an attentive communicator and never skipped a beat. We will use her services again and can highly recommend them to anyone who is terrified at the idea of planning their own trip! Thank you, Heather!
✓ I would recommend this agent to my family and friends.
19 of 37 people found this review helpful. Was this review helpful to you?YES|NO
Research Rock Star for our Disney Trip
Reviewed By MCS - United States | Traveled to
Heather Cross provided enormous help in planning our Disney Trip. Getting us desired fast passes, restaurant reservations and general advice on keeping three different age groups happy was no easy feat but Heather managed it. We had no idea that a successful Disney trip required strategic planning but I can't emphasize enough - it does! We were lucky to have Heather on the case!
✓ I would recommend this agent to my family and friends.
36 of 71 people found this review helpful. Was this review helpful to you?YES|NO
Grand Canyon and Arizona wonders
Reviewed By Gheith Family - Brooklyn, NY | Traveled to Grand Canyon | Arizona | USA
We actually worked with Holly Keith (via Heather) and she was super responsive and did her best to accommodate our requests within a short timeframe and within our budget.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Fantastic trip to Paris!
Reviewed By Wendy - Lake Oswego, OR | Traveled to Paris | France | Europe
Working with Holly makes planning vacations fun and easy! Holly considers each family member when she helps pick out adventures and places to stay. There was no detail to our trip that was not taken into account by Holly. THANK YOU!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Portugal 2025
Reviewed By Stacey - Wayside, NJ | Traveled to Portugal | Europe
We had an excellent time in Portugal! Heather, Lauren and the VBH travel team were there for our every question, concern and need. Everything was first class! I highly recommend!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Life changing trip!
Reviewed By Ripoll1 - Atlanta, GA | Traveled to Caribbean
My husband and I had the absolute pleasure of booking an incredible trip to Saint Maarten and St. Barths this spring. I was referred to Heather via a close friend of mine. Heather made this entire process seamless and easy! She presented us with multiple options for accommodations and flights and excursions. She also handled air transfers and even the commuter flights between the two islands. We are very impressed with her professionalism, timely response and thorough communication. We will be using her going forward for all of our travel needs.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Holly at VBH travel
Reviewed By Rachel - El conquistador | Traveled to Puerto Rico | USA
Just got home from Puerto Rico and Holly at VBH Travel was amazing! I’ve never worked with Heather, who is the owner of this travel agency, but Holly was NEXT LEVEL!! Everything from start to finish was PERFECTION! She really knows her stuff! Never using another travel agent again. She’s THE BEST and VBH Travel is wonderful. Wish I found them sooner.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Puerto Rico Family Vacation
Reviewed By Liz Whitney - El Conquistador | Traveled to Puerto Rico | USA
Holly was great! I was a late addition to my sister's already-planned trip, and Holly made it happen. From the plane tickets, room reservations, ground transportation, and cancellation without penalty (my mom dropped out at the last minute), Holly handled it all. Communication was prompt and informative by text and email. Itineraries were updated with any changes, and I felt very taken care of. Highly recommend!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
The vacation of a lifetime!!
Reviewed By CC - Woodstock NY | Traveled to Greece ~ Europe
Heather and her team took care of everything! The only thing I had to do was pack my bags!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Effortless trip to Paris and Epernay!
Reviewed By Aeran - South Orange, NJ | Traveled to Paris ~ France ~ Europe
Perfection! Heather and her team planned us an effortless 6 day trip to France including Paris and Epernay, with all arrangements perfectly executed, and on relatively short notice. 10/10!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Stress free, hassle free travel!
Reviewed By Ivan - Brooklyn, NY | Traveled to Cancun ~ Quintana Roo ~ Mexico
Great listener and reponsive to questions. Knowledgeable!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
The perfect vacation
Reviewed By Sullivan’s - New Jersey | Traveled to Amalfi ~ Italy ~ Europe
Heather put together the perfect 25th year anniversary
vacation for us!
She was also immediately responsive and helpful from Italy when we needed help with an issue. Would 100% use her for our next vacation and highly unreservedly recommend her!
✓ I would recommend this agent to my family and friends.
1 of 2 people found this review helpful. Was this review helpful to you?YES|NO
Help When You Need It!!
Reviewed By Paula - Brooklyn, New York | Traveled to Europe
I was suck in the labyrinth of online choices for a multi-city trip to Europe and Heather came to my rescue. She handled all the details, gave great advice and was a pleasure to work with.
✓ I would recommend this agent to my family and friends.
26 of 52 people found this review helpful. Was this review helpful to you?YES|NO
Wonderful Christmas Holiday in St. Lucia
Reviewed By Lisa - Natick MA | Traveled to St. Lucia Island ~ St. Lucia ~ Caribbean
I worked with Holly Keith in Heather's office and the experience was fantastic! Holly was very on top of everything and keyed right into our type of travel. She had great suggestions and we had a wonderful trip! I would absolutely use Holly again to plan a trip.
✓ I would recommend this agent to my family and friends.
13 of 27 people found this review helpful. Was this review helpful to you?YES|NO
Go with Heather!
Reviewed By Go with Heather - Brooklyn, NY | Traveled to Copenhagen ~ Denmark ~ Europe
Heather has arranged for air travel and hotels in multi city trip both in the U.S. and in Europe for me over the past several years. She answers questions and deals with costs concerns quickly and provides options for travel that are easy to get! I highly recommend her for any trip but especially if you are traveling at holidays. Planning for those trips can be stressful and Heather can do it for you easily and inexpensively!
✓ I would recommend this agent to my family and friends.
16 of 33 people found this review helpful. Was this review helpful to you?YES|NO
The best honeymoon anyone could ask for!
Reviewed By Alex B - NY,NY | Traveled to Greece ~ Europe
Heather was an absolute pleasure to work with. We used her services to plan our honeymoon vacation to Greece and we had an amazing and unforgettable experience thanks to her. Heather took the time to speak with us and to understand the type of vibe and experience we were looking for and created an itinerary that perfectly captured it. She truly takes the time to make sure you have the best possible experience. From airfare, local transportation, hotels, activities and tours, Heather did an incredible job. We will definitely use her services again in the future and highly recommend her.
✓ I would recommend this agent to my family and friends.
19 of 39 people found this review helpful. Was this review helpful to you?YES|NO
Made fantastic recommendations and was there when we needed her.
Reviewed By jesse - brooklyn, ny | Traveled to
Heather helped me find the perfect location for my first vacation with a toddler. She also was at the ready to help when our flight got canceled last minute. can't recommend her enough!
✓ I would recommend this agent to my family and friends.
29 of 59 people found this review helpful. Was this review helpful to you?YES|NO
Anniversary trip
Reviewed By Lauren D - Maplewood, NJ | Traveled to Italy ~ Europe
Heather just planned a fantastic trip to Italy for my husband and me. She was incredibly helpful from start to finish. She helped us narrow down how our trip should go, and then helped us extend our stay at the last minute. She was so on top of everything! I would highly recommend her travel services.
✓ I would recommend this agent to my family and friends.
25 of 53 people found this review helpful. Was this review helpful to you?YES|NO
Stress free vacation planning
Reviewed By Repeat Customer - Toronto | Traveled to
After a short chat with Heather where we discussed our preferences and wish list for the trip, Heather took care of all the arrangements. We got on a flight with just the itinerary that she prepared. The hotels were top notch and we saw every single animal that we wanted to see.
✓ I would recommend this agent to my family and friends.
37 of 77 people found this review helpful. Was this review helpful to you?YES|NO
Really excellent experience!
Reviewed By Dan - Brooklyn, NY | Traveled to Italy ~ Europe
Heather was terrific in helping us plan our honeymoon! She planned us great hotels, convenient train connections, and awesome activities and tours. We really didn't do much - it felt like just showing up for a trip and then letting everything happen : )
✓ I would recommend this agent to my family and friends.
11 of 26 people found this review helpful. Was this review helpful to you?YES|NO
Great trip by Vacations by Heather!
Reviewed By Mer - Maplewood, NJ | Traveled to Jamaica ~ Caribbean
Heather was so great to work with. She took such time going over all the things we were looking for in our vacation. We didn’t even know what island we wanted to go to but she helped nail it based on what we were looking for and our budget. She found our flights and everything quickly and was super easy getting us our itinerary and noting everything we needed for our trip. When we had a small issue at the airport when landing she was quick to answer her cell to be there to help. I’d def reco her of planning any trip
✓ I would recommend this agent to my family and friends.
14 of 32 people found this review helpful. Was this review helpful to you?YES|NO
Great assistance planning our trip!
Reviewed By Fabianni - New York, NY | Traveled to
Thank you Heather for helping us plan our last minute trip to Punta Cana, DR. The kids had a great time at Memories Splash and we can't say enough nice things about the resort and the staff.... can't wait to book our next family vacation with you!
Your service was very accommodating to our needs, you were always available to answer all of our questions. Thanks again!
✓ I would recommend this agent to my family and friends.
28 of 60 people found this review helpful. Was this review helpful to you?YES|NO
Attentive, Upbeat and Knowledgeable
Reviewed By Sara - New York, New York | Traveled to
Heather did a terrific job of booking and planning our trip. The place was perfect for all of us - 3 generations - and everyone had a fabulous time. The flights she booked were well-timed, the pick-ups and drop-offs were also on time and helpful.
Heather responded to my questions and concerns before the trip, quickly and with assurance. The information she gave was accurate and reassuring.
Next March I'm hoping to celebrate my husband's 70th birthday party at the same hotel, which will include many reservations and plans. I look forward to having Heather help us with all the details and am confident she'll make it a memorable occasion.
I highly recommend Heather for any trips you're planning.
I highly recommend Heather!
✓ I would recommend this agent to my family and friends.
34 of 74 people found this review helpful. Was this review helpful to you?YES|NO
Made vacation planning a breeze
Reviewed By Kate - Brooklyn, NY | Traveled to
Heather made planning our vacation seamless. She took the time to understand what were looking for and worked within our budget and needs to find some great options. We will definitely reach out for our future vacations.
✓ I would recommend this agent to my family and friends.
29 of 64 people found this review helpful. Was this review helpful to you?YES|NO
Heather was great to work with - gave us lots of options
Reviewed By Jillian - Brooklyn, NY | Traveled to
Heather was really easy to work with, including accommodating our evolving ideas as to what we wanted. She understood our needs with multiple kids, etc, and gave us lots of options (but not too many to overwhelm me). She checked in at appropriate times and updated us as needed. She made the process smooth and seamless.
✓ I would recommend this agent to my family and friends.
25 of 58 people found this review helpful. Was this review helpful to you?YES|NO
Beautiful Amalfi Coast
Reviewed By Elena - Brooklyn, NY | Traveled to Italy ~ Europe
Heather was very easy to work with. I told her what kind of trip we wanted: traveling with my older mother, discussed our budget, nothing too strenuous but we wanted to see as much as we could. Heather got back to us with a sample itinerary that we were able to tweak together. It ended up being exactly the trip we envisioned.
✓ I would recommend this agent to my family and friends.
16 of 41 people found this review helpful. Was this review helpful to you?YES|NO
Could not have had as good a trip without her help
Reviewed By Jim/ Pam - Atlanta Ga | Traveled to
Heather was very easy to work with and had a great insight into what a family of 6 adults and
2 children would want to do in NYC during Christmas week.
Her newsletter provided great suggestions for attractions and her knowledge of NYC took us
to wonderful restaurants.
Have recommended her to a friend, has already helped plan a trip
✓ I would recommend this agent to my family and friends.
26 of 61 people found this review helpful. Was this review helpful to you?YES|NO
Great Service and Care
Reviewed By HugCro - North Wales Pa, | Traveled to
Heather was very helpful in arranging my trip to Chicago. She found me a great hotel within my price range and was very helpful in helping me navigate the airlines and airports as a handicapped person. I had great comfortable seats and the airline was vey helpful. Thanks Heather for your great help!
✓ I would recommend this agent to my family and friends.
26 of 62 people found this review helpful. Was this review helpful to you?YES|NO
Heather planned our perfect honeymoon!
Reviewed By Dave - Breckenridge, CO | Traveled to
Heather was instrumental in planning our perfect honeymoon. My wife and I were overwhelmed with wedding planning and could not decide where to go. We had a few ideas like a budget and that we wanted to go to a beach, go surfing, maybe do some yoga and be somewhere unique and/or adventurous; someplace nice but also off the beaten path.
Heather started with recommendations in Panama, Portugal and Costa Rica. We chose Panama and then Heather helped us choose our resort from there, giving us multiple options along the way. She saved us so much time by not having to review Tripadvisor reviews for countless hotels and resorts in a foreign country we'd never been to.
Heather was amazingly helpful when our first flight got cancelled due to a mechanical issue. We were concerned about our driver in Panama not knowing our flight time changed. I called Heather immediately, and she assured me she'd get it taken care of, and she did. The best!
I really don't think we could have come up with such a unique and fun trip for our honeymoon. Now we have the most amazing memories and photos from our first international trip as a married couple. Knowing Heather was always available through our trip gave us so much peace of mind while travelling in another country.
I could not recommend Heather enough, and don't know if I'll ever plan another trip without her. She's knowledgeable, friendly, and professional. Thanks Heather!!
✓ I would recommend this agent to my family and friends.
23 of 57 people found this review helpful. Was this review helpful to you?YES|NO
A gem of a Travel Agent!
Reviewed By Jen - Brooklyn, NY | Traveled to
Heather is a fantastic travel agent. She planned our trips to Puerto Rico and Florida. She listens to your needs and patiently works with you until she comes up with a well-matched itinerary. She is well-traveled herself and offers a lot of tips and suggestions on what makes sense for your travel needs. I highly recommend her.
✓ I would recommend this agent to my family and friends.
24 of 65 people found this review helpful. Was this review helpful to you?YES|NO
Made our anniversary trip a breeze!
Reviewed By Carolyn - New York, NY | Traveled to
We worked with Heather to book a trip to Mexico for our 10 year anniversary. We had been talking about doing something fun but with two kids and busy lives, neither of us had a moment to plan everything. Heather helped us zero in on Mexico and presented us three options. They were all well researched and were great options. We ended up choosing the all-inclusive Secrets and had a really special trip. We had a wonderful, memorable vacation and we really owe that to Heather and her expertise and hard work on our behalf.
✓ I would recommend this agent to my family and friends.
34 of 86 people found this review helpful. Was this review helpful to you?YES|NO