Italy Expert

Susan was very professional and very easy to work with. I recommend her for all travel needs!

Susan was extremely knowledgeable of all the areas we traveled to and very thorough in giving us all the details we would need for our travel

Fantastic

Susan is knowledgeable and very personable. Gets right on it when booking, and keeps the customer very well informed.

Susan Craft has planned two different trip for for my husband and I. Both times she has met all our requests and exceeded our expectations. Not only did she booked our flights, resort and transportation, but she gave us outstanding recommendations for activities while we were there. I would absolutely recommend her and will definitely use her in the future.

Our family wanted to travel to Italy and see multiple cities, but felt intimidated to organize a trip with so many logistics. Susan created a trip for our family perfectly tailored to our needs. Every detail was thought of, and we could just enjoy our travels rather than stress about the next step. We decided to go to Italy somewhat last minute and Susan pulled everything together in a timely manner within the budget we were shooting for. I would recommend working with Susan to anyone. She is enthusiastic about travel, and wonderful to work with.

Susan was so organized and friendly and upbeat. I didn't have to worry about any details and she always answered my questions quickly.

Susan is a total pro! She has planned the best trips down to the smallest details. She is an excellent communicator, and I trust her completely.

She put together a Roatan, Honduras scuba diving and snorkeling trip for our group. EXCEPTIONAL vacation.
If you can put up with a pleasant, exciting, organized, hard working, talented, interesting, resourceful, experienced, fun loving and EEZY PEEZY travel agent then SUSAN is your choice! And now we’ve become great friends to boot.

Professional and friendly. I loved her suggestions and insights that made our trip go so smoothly.

She did an amazing job planning our cruise!

I found Susan to be very helpful. She worked hard to give me choices and options and show me possibilities. She is well traveled and a great resource. I feel she is good at maximizing the benefits available by virtue of her connections.

Susan is so fun and a joy to work with! She worked tirelessly to get the best airfare prices! She is very experienced and knowledgeable about travel and nearby activities. We had an awesome trip and would highly recommend her.

Susan is the embodiment of true customer service and genuine care. Working with her was an absolute pleasure — and we were not an easy case. Our trip was planned at the last minute, with constant changes and complicated coordination, yet she responded quickly to every question and concern. She secured a wonderful upgraded room for us in Puerto Vallarta on very short notice, and we were excited for a beautiful week away. But on the day we left, our plane was turned around mid-flight due to political unrest in the city, and our trip was ultimately cancelled. At first, every party involved told us we would not be receiving a refund under the circumstances. Susan didn’t accept that. She went to bat for us, escalated our request, and advocated on our behalf until she succeeded. We were overwhelmed when she emailed to let us know that the full cost of our trip would be refunded. Dedication like that is rare today. Susan is now — and will always be — our official travel agent. You will not be disappointed when you book your next vacation with this amazing professional. With profound gratitude, Tom and Kate

Dear Susan, MANY times since we traveled Europe last fall we have thanked the Lord for you. Your wisdom and expertise informed, guided and offered a framework of excellence that we truly never even knew we needed. As we look back, what you did for us dispelled fears, smoothed potentially rough moments, helped us circumvent long lines and made us feel a bit like "important" people as we had drivers waiting for us, incredible guides leading us and beautiful accommodations located in just the right locations. Thank you for doing what you do. For us, your actual name, CRAFT, did just that: You crafted our trip of a lifetime. Many blessings for your 2026.

From moment one Susan brought her expertise wrapped in professionalism and kindness that brought me great comfort.

We had a great trip. The hotel was right over the Niagara Falls. Best view ever!!! Susan took care of all the travel arrangements. Very pleased with her services.

I booked a trip to Italy, Susan was familiar with the area and put a package together that was just what we wanted. Avanti didn't have water access to our motel wich created some long walks to the public docks, but other than that it was a picture perfect trip. Thank you Susan!

This was our first international trip, and Susan made the process seamless. She guided us through everything from passports and TSA PreCheck to choosing the best islands. We visited three islands with all transfers arranged, making travel effortless. Susan also suggested booking a few tours in advance to make sure they didn't sell out, and that paid off! Our hotel stays were impeccable! Susan couldn't have planned it any better and was always available if we needed her. Thank you, Susan, for your expertise, knowledge, and friendship along the way! YOU ROCK! The Klugs~

We were happy with the flight arrangements, and very appreciative of the assistance given by Susan in booking them as well as the cruise and excursions onshore.

After I tried and failed to book a cruise myself within my last minute time frame, I contacted Susan Craft for some help. She got us an amazing cruise to places we had never been before. She booked us in the perfect historical hotel in the French Quarter of New Orleans. She got us airline travel with minimal layovers and perfect timing. Her experience added to our enjoyment. We are already working with her in the early planning stages of our next adventure. I give her the highest recommendation.

My wife and I recently became empty nesters and have this dream of going to watch major tennis tournaments. When we got an amazing travel voucher, we knew that this was our chance to go to the Australian Open. Susan quickly understood where we were at and what we wanted. Zero pressure; just honesty, encouragement, enthusiasm, and 5-star delivery. We loved not having the stress or pressure of deciding on flights or lodging. Susan made these decisions for us and kept to our budget and still got us right where we wanted. She left us freedom to direct our own dream. And followed it up with extra-mile type surprises and perks! It was the best vacation we have ever had.

Susan has been our go to travel agent for more than 5 years. She always does a great job for us. She recently booked an Alaskan Cruise for our entire family. Her guidance ensured that we had a great time.

Susan's enthusiasm for Greece was infectious. She provided lots of options for us as we planned out trip. Our two-week September vacation to Greece is something we'll remember forever.

Susan is fantastic! We recently booked a SCUBA trip with her and had an amazing time. All the details were taken care, making it stress free. She is responsive and dedicated to making sure you have a great experience. I highly recommend her!

Great communications.

Travelling with a group facilitated and led by Susan was AMAZING! I knew just what to expect and how to prepare. We had a blast . Susan's know how saved us so much time I would have otherwise spent trying to research the logistics and costs. No regrets whatsoever!

Never having flown in the last 25 years, I was baffled by the internet. I called the travel agency that Susan Craft works for and was so well served. I would recommend Susan Craft a member of Jackson Travel Service in Medford to anyone. never having flown in the last 25 years, I was baffled by the internet.
I called the travel agency that Susan Craft works for was so well served. I would recommend Susan Craft a member of Jackson travel service in Medford to anyone. I was given a price. When I got my confirmation, Sh
e had saved me close to $100 and got me a better accommodation. In the future I would not hesitate using her services for any travel needs and can recommend her without reservation to anyone looking to get assistance for travel needs.

we had a good experience using Susan. We feel like she found us what we were looking for, and keep us up to date before and during our travel.

Susan is wonderful to work with! She's traveled the world and knows her stuff. She thinks of everything and we will definitely continue using her for all of our future travel plans!

Susan prepared and took care of all prep for this trip. Her stories of going there herself were so fun to listen to and it got us excited about our trip. She is friendly, warm and helpful!

Susan wes very helpful in planning our trip. We traveled with her and her husband Brad and had a wonderful time! She also answers your questions in a timely manner! Great person to get you on your dream vacation!