European Expertise

Shawn took the time to help us find just the right vacation that was affordable and fun. She made sure every detail was taken care of and even let me contact her with questions at any time.

She has tremendous knowledge of locales, resorts, and helped us narrow down our search based upon her experience

Shawn has been absolutely amazing to work with. Made our trips stress free and so fun!

Well, I am using her again if that says anything! She was just a positive person to work with. Asking the right questions to make sure me and wife had the best vacation! She is awesome! It has been a year and a half and we still say Ya Mon LOL. We are already looking to book through her again!!

From the very first call, Shawn was amazing! I shared quick info about a recent favorite trip, our budget, best travel dates, and within 10 minutes she provided a fully-planned winter getaway to the most perfect selection for us! With hundreds of options available, she knew exactly the right location for us to recharge. She even provided rapid response on our Saturday return day when I had a checked bag question. Absolutely the best in the business!

Bailey was amazing! We booked a smaller vacation with our little one, and she thought of every detail. She made sure we had a connecting room with my sister so our boys could play and so the adults can hang out for a bit post bedtime. It’s so nice to know that she can book anything for us we want to do- golf, spa services, a nice dinner out. Bailey can do it all. This took the stress away from me planning our little getaway and I could not have been happier. Bailey was knowledgeable about the area and professional but I felt like I was talking with a friend!

Shawn was absolutely amazing to work with. We decided to book a last minute trip to Portugal (two weeks in advance) and were overwhelmed by the options and amount of research we needed to do. After speaking with Shawn and exchanging a few emails, we had a one week vacation fully booked in a matter of days. Highly recommend!!

Everything worked out perfectly and Shawn answered our questions while we were traveling, too! It was great ! And so is she!

Awesome, answered all my question and returned all my calls

Shawn was fabulous! She went the extra mile with every idea I threw her way for a sightseeing tour in California. She had awesome ideas, worked magic in our Disney adventure as well as seeing the coast and the Charles Schulz museum. I would highly recommend Shawn and will make travel arrangements with her again. Top notch customer service!

Our experience working with Shawn was seamless from start to finish! Shawn took into account all our "must haves" for a vacation and provided multiple options for us to choose from until we found the perfect destination. With our choice of Secrets Cap Cana Punta Cana, it provided everything we've hoped for and exceed our expectations. Shawn answered all questions promptly during the planning process and was available at all times during our trip.
As new international travelers, Shawn provided us assurance of our safety and well-being with her expertise in the travel industry. She made sure we were fully prepared for our vacation with providing us all transportation, excursion options, and resort tips and tricks. We highly appreciate her assistance and most certainly would recommend her to everyone we know!

Shawn was awesome! She kept us informed at all stages of travel and let us know if we needed anything we could contact her. She also gave us tips on things to see and places to eat.

Shawn found us the best cruise ever! We went on Royal Caribbean as first time cruisers and everything was more than I ever imagined. Shawn answered ally questions and was available to help even during her own vacation. Thank you Shawn!

The booking process was simple and straightforward. Having the transportation as part of the reservation made the travel to and from the resort seamless and worry free. After being assigned a room that was clearly not what we had booked and paid for, Shawn advocated for us and we were assigned to an ocean view room that met our expectations. The reason we booked through a travel concierge was "just in case", and we are so glad we did. Shawn was wonderful to work with. We'll never book another way!

Excellent Service!!

Shawn was extremely helpful during all phases of planning this trip, from helping decide on which resort to stay at and booking fantastic golf courses for us to play. From our first conversation, I felt so fortunate that my friend gave me her name. I feel her experience and professionalism is above and beyond. Always available to answer any question, even when we were on our trip. Can't thank her enough!

Shawn helped us cancel our trip to Jamaica and re-book to Punta Cana within 24 hours. It was not only us, but another couple as well. She sent us reminders about passports and getting QR codes to travel internationally. When we had questions while on vacation, she answered within minutes.

Shawn was great! Very accommodating and quick to respond.

My son and his friends decided on Cabo for their Senior spring break, and they generously allowed the parents to come and pay for it. Thanks to Shawn Hayes for arranging everything from the flights, resort, and transportation at an incredible price!! Everything was smooth from start to finish, and all I had to do was show up! Her professionalism and expertise allowed us to enjoy the wonderful experience and create priceless memories!!

We were told that we’d meet up with Shawn on our cruise (she was on the same one as us). She said she’d have a get together with others who had booked the same cruise while on the cruise, but that never happened. Other than that, she was great!

We had a wonderful vacation. Very relaxing and accommodations were perfect as usual.

Shawn made our family free three week celebration as smooth as possible. Even with a last minute hotel cancellation, we knew we could trust she would find a safe and friendly alternative. For a couple moms tired of planning out every second of every day, this was a big deal. From flights, hotels, trains, and cruise lines, Shawn made sure we hit all the places we considered musts without us having to deal with the logistics.

Shawn was tremendous to work with on planning our bucket list trip to Italy in September 2025. She solved even the slightest of hiccups in the most outstanding ways; unexpectedly and we fully appreciated. She really got to know us and was able to plan the best escapes on excursions and made wonderful restaurant recommendations. We even have a new favorite beverage, the Hugo Spritz. Italy was for beyond our expectations and Shawn saw to it that we had the vacation of our lives. We stayed in Sorrento on the Med. Our hotel room overlooked Mt. Vesuvius which was breathtaking. One day we took the ferry to Capri where we enjoyed a day of shopping, lunch and the famous grotto. We were on the " Momma Mia Road" which had many interest points and nostalgic flare. Then we spent a day on the shores of Positano. That day held everything from relaxing, shopping, swimming, and cultural insights and drinks on the beach. We highly recommend Shawn to everyone who wants the best experience. She is quite knowledgeable about everything and made this trip so memorable.

We had such a wonderful trip! Shawn planned everything for us. She listened to my wants and worries and was always there for us before and during our trip. We are using Shawn to plan our next adventure. Thank you for our memories.

My wife, Pam , and I booked the Rocky Mountaineer trip from Sept.14 to Sept.20. Thanks to the impeccable travel arrangements made by Shawn, we enjoyed exclusive hotel arrangements and train travel through very impressive mountain ranges. Details of luggage, meals, flights and shuttles were all detailed and exactly as planned. We appreciated that Shawn encouraged us to enjoy the amenities of the Gold Leaf service. It was well worth the expense in all regards pertaining to lodging and train service. We would certainly recommend Shawn to assist with your travel plans .Shawn's expertise was evident as our travel package exceeded our expectations and her experience made the difference. Please contact Shawn . You will be impressed. Tom and Pam Hoffman, Brownsburg, IN

We combined a big family gathering on Oahu with a grandparents-only cruise. As always Shawn helped us make excellent choices and was available to answer any questions that arose during the trip.

Shawn Hayes helped us on our vacation last year. This year, we asked Shawn to coordinate our vacation, as we wanted to go to Whitefish, Montana to visit the Glacier National Park. We flew to Kalispel, Montana where we took a rental car to drive to Whitefish. During our few days in Whitefish, we joined a tour to see the Glacier National Park, but it was so crowded, that we could not go to the Road-to-the-Sun. Nevertheless, our guide showed us Lake McDonald and the Montana Vortex. Later, we hiked up Lion Mountain near Whitefish and saw Skyles Lake overlook. We tried to go up Big Mountain, a ski resort in winter, but with so many huge mansions on the way up, we just turned around and went back to Whitefish for some Huckleberry ice cream. From Whitefish, we drove to Bozeman, MT, then to Deadwood, SD. There was a motorcycle pre-rally in Deadwood before the motorcyclists went to Sturgis a few miles away. We visited Mount Rushmore, which was more impressive than the pictures. From there, we drove to the Badlands National Park and spent the rest of the day driving back. Towards the end of the day, we saw some bison. From Deadwood, SD, we drove to Sioux Falls, SD and stayed at Hotel on Phillips, a boutique hotel which was by far the best we stayed in. The drive home from Sioux Falls took us about 11 hours, but it was otherwise an easy drive through Iowa, Illinois, then returning to Indiana.

Your help in booking the hotel at Heathrow in London was a very needed rest stop in an otherwise lengthy journey well beyond London. The hotel, as you promised, was within easy walking distance.

We had an amazing two week trip in Italy that Shawn coordintated from beginning to end. We hit Venice, Florence, Rome, Sorrento, Amalfi Coast, Capri, Naples, and everything in between. Shawn had wonderful hotels selected for us, all transportion that we needed was arranged, great excursions, and wonderful restaurant suggestions. The trip she put in place for us could not have been better!!

Shawn helped us plan a vacation during the most hectic, but exciting time of our lives--wedding planning! We were very keen on taking a honeymoon directly after the wedding but felt overwhelmed by choosing a location during the chaos. We hopped on a Zoom call and quickly got to know Shawn and she understood what we were looking for in a vacation. We let her know our budget and she quickly sent over 3-5 options within our price range. It was as easy as "we trust you--we'll go with that one!" and we had an absolute blast with easy peasy logistics. Would recommend Shawn to anyone!

100% recommend Shawn for any travel adventures. She organized everything down to the smallest detail. We visited Rome, Positano, Tuscany, Venice, & Zurich in 2 weeks. The app made everything available at our fingertips - even offline. All details, confirmation #'s, trains, private cars, car rentals, excursions, navigation, and many details were at our fingertips every step of our trip. Shawn will be our "go-to" forever.

We had an awesome time on our trip! Our Trafalgar guide really added to the trip because of his experience. I can’t say enough good things about it and would highly recommend this trip.

We visited many beautiful sights & experienced the culture in a personalized way. It seemed we were in a dream & were in awe during the entire trip. Shaun was so experienced & helpful in arranging our trip according to our wishes. She was always available for our questions & was there for us anytime we needed advice.

amazing experience booking and having the whole trip planned out for us. Making sure that everything was in place when we got there. Having all of our tickets and transportation done. As well as tips on the best places to eat and the amazing views. CANNOT RECOMMEND SHAWN ENOUGH SHE TRUELY DID AMAZING!!

Shawn made our trip incredibly stress-free and relaxing! She was always available if we had questions and was ready to help!

We were really late deciding what to do and Shawn came through and got us exactly what we wanted. She handled all the details and everything went swimmingly!

Shawn helped to curate a wonderful trip for my daughter and I to Italy. From the flights to trains to excursions - she took care of all the planning. She listened to what we wanted and helped make an amazing trip that we will remember for a long time!

My husband and I had a fantastic time in Italy thanks to Shawn's help planning our travel itinerary. We stayed in beautiful and comfortable hotels, and had amazing tours in Venice, Florence, and Rome. Shawn is very knowledgeable about traveling in Italy and made perfect suggestions for all of the places we were hoping to see. We would certainly be happy to ask for Shawn's help again for any of our upcoming travel plans. Thanks so much to Shawn for a wonderful trip of a lifetime!

We can't say enough about how amazing Shawn is as a travel agent! We've worked with her to book multiple trips, and each time, she has gone above and beyond to make sure everything runs smoothly. Shawn is hardworking, incredibly responsive, and always takes the time to understand exactly what we're looking for in our travels. Her communication is top-notch—she keeps us informed every step of the way and is quick to answer any questions or concerns we have. What really sets her apart is her honesty; she always provides honest, thoughtful advice to ensure we're making the best choices for our trips. Whether it's booking flights, finding the perfect accommodations, or suggesting unique experiences, Shawn handles everything with care and professionalism. We're so grateful for all her help and will continue to turn to her for all of our future travel needs. She's truly the best!

Shawn was willing and able to arrange our trip, which involved travels in Switzerland, Ireland, and England. Her arrangements went smoothly, but the software for this review could not accommodate our travel arrangements. We did not want a packaged "experience" that most travel agents were trying to promote. The personalized private tours in Ireland allowed us to see parts that were not in most tour arrangements, and we still plenty of time for personal exploration.

Shawn was very helpful in providing us with the different options for the cruise to Alaska. It would have been very overwhelming if it had not been for her guidance. She chose the best cruise option that meant our needs.

Shawn planned a flawless Caribbean cruise vacation for us! From our transportation (flight and transfers) to our hotel stay the day before we cruised out to the cruise itself, everything Shawn planned for us was perfect. Shawn has worked with us on 3 vacations so far - and we plan to work with her for all of our future vacations, as well!

Always caring and responsive

Shawn made our travel seamless and really put our concerns as first time cruisers to rest. My wife and I are seasoned travelers, but not by ship and she did great by us! From picking the perfect stateroom location(didn’t know that was a thing until I worked with her), to excursions and drink packages, she hooked it up with information and expertise. Once aboard, she was immediately available if any issues arose, which they didn’t. Thanks, Shawn!!

Shawn was great to work with and found an amazing trip within our budget.

Shawn listened to us and was able to Taylor a perfectly planned trip. She set us up with best hotels, transportation and tours that fit our group.

Shawn is extremely knowledgeable and very quick to respond. She shows genuine interest in her clients and their desires.

Shawn provided the perfect schedule. She was accessible at all times in case a problem or question arose. From the moment we first met her, we felt as though we had known her all of our lives. Shawn provided great information on things that we might encounter on our trip and would always get right back with us in the event we needed additional information. Truly, the best travel agent we have ever worked with and can't wait to book another trip with her. Thank you, Shawn, for the best service ever and for the best vacation ever!

Shawn was amazing! She made sure every single thing was taken care of for our multi-generational family cruise. She ensured mom had a handicap room, she arranged for her to have help boarding the ship. She made sure we knew all our options for the cruise and excursions. It was very comforting to know if anything went wrong, all I had to do was make one call to Shawn and she would take care of any issues we had. She made everything so easy!

Shawn was available any time I emailed her. Quick response. Made the process very easy. Would definitely use her again. Already looking into next destination

Shawn was awesome! She sent us so many options to chose from and we ended up with the best option for us. Knowing Shawn was on call our whole trip really provided peace of mind since the airlines are so unpredictable right now. We look forward to working with Shawn again in the near future!

Shawn was super easy to work with and provided us everything we needed to have a great honeymoon! She even checked in on us during our travel home to make sure everything was going smoothly. She was always available for any questions we had from the beginning of planning until the trip was over. Great experience!

Shawn is always so responsive. She really looks out for us each time she books a vacation

Shawn is easy to work with, and checks in with me via text to make sure everything is how it's expected upon arrival, etc. I've used her twice now and plan to use her again on my next trip! She helped us pick out a great place for our family of six in Marathon, FL. Payment was easy, and I knew if anything happened with our flights I could just call her instead of dealing with the hassle myself. That I liked!

The best part?! Shawn took care of EVERYTHING! I literally showed up at the airport with my suitcase! My family was shocked by the prices of some vacation spots and Shawn suggested something we had never considered. It was absolutely perfect!

Working with Shawn is seriously a no-brainer. Why spend additional time and anxiety trying to plan and worry about things when someone else will do it for you? LOL. But seriously - Shawn took care of absolutely everything we needed. We told her what we wanted (without a ton of detail) and she delivered. She got us the exact room in the exact location that we were hoping for. She ensured that we were right next door to our friends who were meeting us down there. She responded right away to any questions / concerns that we had during the process and she put up with my mega anxiety (I am NOT a relaxed traveler). We will be using Shawn for any vacation that we book because she takes all of the stress out of it and just does a wonderful job making sure that we are prepared for everything. It's quite possible that after a few more vacations with Shawn my traveling anxiety will be a thing of the past.

Easy, painless travel planning! Shawn was there for us every step of the way!

She’s awesome helped out and made this so enjoyable

Shawn found us an amazing last minute vacation to the DR! This was my first time using a travel agent and Shaen was amazing She! She arranged it all quickly and checked in frequently during the trip to make sure it was all going smoothly. We have never had such an amazing trip and are already trying to figure out when we can go back. I will book everything with Shawn from now on!

All around wonderful experience! Everything was made easy - she never made me feel like I was a bother. I was armed with so many wonderful tips - our trip was perfect!

Shawn was always available to us before, during and after our trip. We ran into a problem while enroute to our destination and was immediately available to help solve the problem. Shawn also had many great suggestions and tips for traveling that we used. Shawn was so easy to work with, she quickly felt like an old friend.

Highly recommend working with Shawn when planning any trip especially internationally! I had a few ideas we wanted to do while in South Africa for our honeymoon but had no idea the best routes to take or how book things like a quality yet comfortable safari & wine tour. Spoke with Shawn & let her know our thoughts & budget. She worked with us to plan & revise a full 16 day trip. She guided us through the process & gave us amazing recommendations as we started to lock in excursions and even plotted out our days of leisure to take into account our need to get through our jet lag. We were able to make adjustments to the itinerary leading up to the trip and she even hopped on a call with us to walk us through everything and give us travel tips. While we were on our honeymoon she was super accessible to help with any questions we had or changes that needed to be made. It was a wonderful to have someone we trusted in our corner to guide us through this experience! Trip of

A most wonderful experience from start to finish! Shawn will go above and beyond to fulfill your travel needs. Most definitely will recommend to family and friends and soon as we can travel again we will book with Shawn.

Truly 24/7 services. She keeps checking on us before, during, and after the trip! The whole time was a pleasant experience. She will work while waiting on an airplane! A plus extra plus services!

Great experience from beginning to end

Our trip to Universal Studios for a group of 6 for spring break was perfect from start to finish. Shawn was there to answer every question I had and even answered the ones I didn't know to ask! I will be using her in the future for sure!

Shawn planned our trip to Jekyll Island, Savannah & Charleston. She was very helpful throughout the planning stage and kept in contact throughout the trip to make sure everything was going smoothly. I highly recommend working with Shawn. I look forward to our next trip!

Amazing to work with! We had such a wonderful trip traveling to Costa Rica. She took care of all the little details for us that we would not have even thought about!

Excellent and easy

Shawn booked us with a super beautiful resort for us to spend our honeymoon at. This place was fabulous. The people were amazing. The resort was beautiful, the food was great and the weather was Perfect.
We ran into some problems upon leaving, and even on a sunday, Shawn was available, and helped us more than anyone has probably ever helped me.. If i had not of used her, my last day would have been hell..
Thank you for making such a memorable honeymoon for us!!!

Working with Shawn was great! I told her what my family wanted to do and she put together the most amazing itinerary together for us. She was always a phone call away if I needed something. During my trip she even sent a message asking if I needed anything!! Best trip my family has even take.

Working with Shawn for our vacation needs was extremely easy. She found us the best resort and airfare package. She booked our excursions for us. She checked on us throughout our vacation and always answered all of my questions very fast.

Shawn was very professional, prompt and thorough. We had to work around our available travel dates and Shawn was very flexible and patient and was able to find the best flights and prices for us! Our airfare, hotel and car arrangements were perfect and everything went smooth on our trip! We would highly recommend Shawn for anyone planning a trip and we will utilize her for our next trip!

Shawn has been so great to plan with! Planning with her made our first Disney trip amazing.

Shawn has helped us book two vacations now. She makes herself available anytime. So easy to work with.