Carol is fabulous. She was so efficient in making arrangements for the cruise, air, private transfers and hotels. Always responded quickly to any questions or requests.
Betsy
Virginia Beach, VA
Working with Carol Horner at Travel Leaders was an absolute pleasure. From the first meeting she was always very personable, informative, and knowledgeable. She gave us excellent advice and suggestions, since we were first time river cruise travelers, concerning destinations, best time of year to travel, choice of staterooms and more. Closer to departure she provided us with detailed documentation that covered all aspects of the trip so we would know what to expect regarding flights, transfers, accommodations, excursions, etc. In addition, she tracked our travels in order to provide assistance should we have difficulties along the way. Our entire experience from the planning stages with Carol's help to the trip itself was fantastic. The Viking Rhine Getaway River Cruise was the perfect choice for us. The ship and all its crew were wonderful, accommodating any request. We enjoyed visiting all the cities on the river and the guides were terrific. It was a fantastic experience!
Pam
Virginia Beach, VA
Carol always responds quickly to our questions and inquiries about trips. She provides a lot of information on destinations and spends time going over the itinerary before we leave. Carol always "has our back" if any issue arises when we are traveling; she finds a solution right away. She knows almost immediately if there is a connection issue when flying (sometimes before we do), and she works to find another flight to get us to our destination as soon as possible. Over the years, Carol has arranged dozens of trips for us and our family, and we have never been disappointed. She is like our American Express card - we would not leave home without her.
Denny & Jo
Suffolk, VA