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Frequently Asked Questions
- How do I change or cancel my reservation?
- How can I view or change my profile?
- How do I confirm the travel arrangements I just purchased online?
- What fees are charged for changing my travel plans?
1. How do I change or cancel my reservation?
Due to possible transaction fees, changes and cancellations must be made through an agent. Contact us at 317-913-3300. All changes/cancellations are subject to imposed fees by the airlines, hotel/ resort properties, cruise lines or car rental agencies. Remember to read all terms and conditions of your reservation to see if cancellation or change fees apply."
2. How can I view or change my profile?
Click on the Sign In link, found in the upper right-hand corner of the Web page header, and log in. If already signed in, navigate to the My Profile section of the Web site. Once logged in, click on the "Edit My Profile" link, and your current profile data will display for review or editing purposes. After all updates have been made, click the <Save> button. Back to Top
3. How do I confirm the travel arrangements I just purchased online?
Once you have completed your booking online, a confirmation will be displayed on your computer monitor and sent to the e-mail address provided during the booking process. The confirmation email will include, a reservation number, an itinerary listing the items purchased, and our contact information, should you have questions regarding your reservation. Contact us at 317-913-3300. Back to Top
4. What fees are charged for changing my travel plans?
All changes/cancellations are subject to imposed fees by the airlines, hotel/ resort properties, cruise lines or car rental agencies. Remember to read all terms and conditions of your reservation to see if cancellation or change fees apply.
Flight Change/Cancellation Fees
Change/cancellation fees consist of $35 per passenger, in addition to any fees and differences in fare based on the airlines' policy. Certain airfares may be nonrefundable.
Airlines typically do not allow changes to flight times, dates, or destination without a charge. Plus, name changes on tickets are strictly prohibited. Hotel Change/Cancellation Fees
Change/cancellation fees consist of $35 per reservation, in addition to any fees or differences in rate based on the lodging property's policy. Cruise Change/Cancellation Fees
Change/cancellation fees consist of $100 per person before final payment is made and $200 after final payment is made, in addition to any fees or differences in rate based on cruise line's policy. Average* cruise line change fee table:
61+ days prior to departure = $0 + difference in fare
60-30 days = $200 per person + difference in fare
29-8 days = 50% of booked fare + difference in fare
Less than 8 days = full fare + difference in fare *Change/cancellation fees differ based on cruise line and time of year. Speak with one of our helpful agents at 317-913-3300 to review your reservation and cruise change/cancellation options. Car Rental Change/Cancellation Fees
Change/cancellation fees consist of $35 per reservation, in addition to any fees or differences in the rate based on the rental agency's policy. NOTE: Unused or partially fulfilled car rental reservations as part of prepaid packages, are not illegible for refunds. Due to possible transaction fees, changes and cancellations must be made through an agent. Contact us at 317-913-3300 for itinerary changes, cancellations, questions, travel planning or advice.
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